- Planning and designing travel itineraries; providing travel advice and recommendations that will exceed the guest's expectations.
- Deliver on all aspects of the customer's request and meet their delivery expectations.
- Quote the most appropriate products and services, meeting the price expectation of the customer.
- Sourcing and securing alternatives if any availability challenges arise.
- Converting quotes into bookings.
- Conducting availability checks; booking of all accommodation and travel services and reconfirmations of all services.
- Managing release dates of services booked.
- Accurate and timely loading of bookings into the reservations system.
- Resolving any on-the-ground incidents or challenges.
- Managing customer accounts and resolving account queries within set deadlines.
- Quality Control of bookings.
- Grade 12
- A Travel and Tourism qualification is highly recommended
- Experience in consulting, quoting, and operating Inbound FIT travel bookings
- Good understanding and working knowledge of working with travel booking systems
- Product, destination, and logistical knowledge of South and Southern Africa
- Excellent Microsoft Office Computer Skills (Outlook, Word, Excel)
- Can deal effectively with high volumes/pressure whilst paying attention to every detail
- Someone who is customer service orientated and focused on the customer experience - always understanding and considering the customers' expectations and requirements
- Excellent communicator (both verbal and by email)
- Excellent interpersonal skills
- Can maintain quick turnaround times and can effectively prioritize work and manage their time.
- Are highly adaptable, and resilient and enjoy working in a changing and dynamic environment
- Is resourceful, solutions-driven, and can resolve challenges
- Team player
-
Inbound Fit Reservations Consultant
7 hours ago
Cullinan Holdings Westville, South AfricaAt Thompsons Africa, we are passionate about holidays and service. Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry. We require our staff to be creative and adaptable. In return, you'll get to wor ...
-
Reservations Consultant
1 day ago
HotelJobs Umhlanga, South Africa**Reservationist** · World Class 5* Hotel - North Coast KZN · Plays a vital role in ensuring seamless booking experiences for guests of our esteemed 5-star hotel. · This position is responsible for managing all aspects of reservations, from initial inquiries to final confirmation ...
-
Senior Corporate Consultant
1 day ago
Cullinan Holdings Westville, South Africa**Description** · Thompsons Travel (Pty) Ltd has an Internal vacancy for a **Senior Corporate Consultant** in **Durban**. · **Responsibilities** · - Handle and oversee all travel arrangements (air, lodgings etc.) and operations. · - Provide advice on travel documents, insurance, ...
-
Travel Consultant
1 day ago
Employ Africa Group Durban, South AfricaWe are looking for a Travel Consultant with great enthusiasm for traveling. · You will be responsible for promoting and booking traveling arrangements for our clients (individuals and businesses). · The goal is to enhance satisfaction and acquire an expanding and dedicated client ...
-
Foreclosure Consultant
1 day ago
TLT Appointing Durban, South AfricaCompany Description · About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sect ...
-
Kitchen Cupboard Sales, Design
7 hours ago
Home Concept Durban, South AfricaWe are looking for a Designer & Sales Consultant to join our highly motivated and energetic team of kitchen and built-in cupboard designers and consultants, to service a reputable retailer in the KZN and the surrounding areas. As a Designer & Sales Consultant, you will be the fir ...
-
IT Project Manager
7 hours ago
Durban University of Technology Durban, South Africamentioned post.** · **IT PROJECT MANAGER (**Post No.** · **DEPARTMENT: ICTS** · ***MINIMUM REQUIRMENTS** · - Bachelor's degree (NQF Level 7) qualification in IT/ ICT/Engineering · - Five (5) years' experience in an IT Project Management environment, at least three (3) years' exp ...
-
Dealer - Agent for Kitchen Cupboard Solutions
7 hours ago
Home Concept Furniture Manufacturers Durban, South AfricaAre you a kitchen designer or a carpenter? · To be considered for an interview, you must be goal-driven, and have business acumen, with a particular focus on the kitchen cupboard sector. If you have excellent woodworking skills, strong attention to detail, and the ability to inte ...
-
Toll Suppliers Manager
7 hours ago
Engen Durban, South Africa**Who You Are**: · - You are dynamic thinker with a high aptitude for learning · - You have built credibility within your organization and amongst your peers · - You are an expert at implementation and execution of strategic objectives · - You are passionate about Quality and Sup ...
-
Sports Travel Specialist
4 hours ago
Cullinan Holdings Westville, South Africa Full timeAbout Us: · Edusport Travel is one of the leading Sports Travel Agents in South Africa, specializing in creating unforgettable travel experiences for sports fans worldwide. We are passionate about sports travel and dedicated to providing our clients with exceptional service and u ...
-
Pentravel Travel Consultant
4 hours ago
Cullinan Holdings Durban, South Africa Full timePentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their teams in Durban. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and exper ...
-
Credit Controller
4 hours ago
Complement Recruitment Durban, South AfricaCredit Controller Johannesburg Gauteng · Salary: R27k per month · Purpose of Position: · Complement Recruitment are recruiting for a Credit Controller for a travel and tourism client, based in Sandton, Johannesburg, Gauteng. This is a permanent position. · Apply Directly for thi ...
Inbound FIT Reservations Consultant - Westville, South Africa - Cullinan Holdings
Description
At Thompsons Africa, we are passionate about holidays and service. Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry. We require our staff to be creative and adaptable. In return, you'll get to work in a culture that is fun and dynamic.
We are on the lookout for a talented Inbound FIT Reservations Consultant to join our team The position is based at our Head Office in Westville, Durban.
The Inbound FIT Reservations Consultant is responsible for providing expert travel advice to their customers, always providing quality information at every touch point. They are responsible for planning and designing travel experiences, handing Inbound FIT bookings from quote to finalising, invoicing, and travel documentation.
The key responsibilities for this position are:
Requirements
Qualification
Core skills and experience required:
Please Note: Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the internal recruitment policy as well as units employment equity plans