Jobs
>
Team Leader
>
Durban

    Team Leader - Durban, South Africa - CallForce

    CallForce
    CallForce Durban, South Africa

    9 hours ago

    CallForce background
    Full time
    Description

    1. Develop and maintain the sales team

    Leading a team within the Outbound and telemarketing call centre to meet business requirements
    - To guide and support team members

    2. Operational management

    Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
    - Driving operational and technological efficiencies within the team
    - Managing the daily running of the team
    - Monitor team members performance against target on a day to day basis, and implement changes where
    appropriate
    - Ensure the individual team member's service standards are adhered to, e.g. meeting and exceeding Targets,
    team productivity, data conversions, Talk time interactions captured, etc.
    - Handling difficult customer complaints or enquiries
    - Drive quality control and ensure corrective action are taken where required
    - Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
    - Forecasting capacity against plan on a weekly/monthly basis
    - Ensure adherence to the operational policies and procedures
    - Participating in the recruitment and selection of staff
    - Monitor performance on regular basis and provide constructive feedback
    - Pro-actively encourage high performance at all times
    - Ensure all staff issues are dealt with appropriately and within a timely fashion
    - Ensure all daily, weekly and monthly workloads are completed
    - Motivating, developing and retaining staff
    - Identifying staff training needs and planning of training sessions
    - Adhering to all HR policies and procedures
    - Monitor performance on regular basis and provide constructive feedback
    - Pro-actively encourage high performance at all times

    3. People Management

    Ensure all staff issues are dealt with appropriately and within a timely fashion
    - Ensure all daily, weekly and monthly workloads are completed
    - Motivating, developing and retaining staff
    - Identifying staff training needs and planning of training sessions
    - Adhering to all HR policies and procedures

    4. Health and Safety Compliance.

    Conform and adhere to Safety, Health and environmental legislative requirements.
    - Report any health and safety concerns/incidents in the workplace to the manager / health and safety
    representative.
    - Assist the company to establish and maintain a fully compliant healthy and safe work environment.
    - Attend the Safety, Health and Environmental workshops as required by management.

  • Webhelp

    Team Leader

    2 days ago

    Webhelp Durban, South Africa

    **Customer Service/Support** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · - If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to ...

  • Webhelp

    Team Leader

    2 days ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. · You've been working hard to build your career in the service industry and by now y ...

  • Webhelp

    Team Leader

    10 hours ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · - If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role i ...

  • Webhelp

    Team Leader

    3 days ago

    Webhelp Durban, South Africa

    **Job Advert** · Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine · If your motivation and positivity is what wakes you in the mo ...

  • Webhelp

    Team Leader

    2 days ago

    Webhelp Durban, South Africa

    **Job Advert** · If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. · We're expanding our team of game-changers at Concentrix and we're ...

  • WNS Global Services

    Team Leader

    4 days ago

    WNS Global Services Durban, South Africa

    Company Description · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financia ...

  • Webhelp

    Team Leader

    2 days ago

    Webhelp Durban, South Africa

    **Job Advert** · At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to ...

  • CX- Interglobal

    Team Leader

    3 days ago

    CX- Interglobal Durban, South Africa

    **Join our Tribe** · - Do you thrive on building successful teams? · - Do you have a track record in developing teammates to be the best? · - Do you excel in motivating and engaging your teams and clients? · - Are you ambitious and ready to accelerate your career with rapid growt ...

  • Blue Mercury Financial Services

    Team Leader

    3 days ago

    Blue Mercury Financial Services Durban, South Africa

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR · - DISCOVERY INSURE AND CAPITAL LEGACY. · Duties would be running and assisting with the current teams as a 2IC · Basic is 8000 rand per month · Commision is R18500 · **Salary**: R8, R9,000.00 per month ...

  • Webhelp

    Team Leader

    4 days ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · Are you ready to put your passion for people to work? · If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be ...

  • Webhelp

    Team Leader

    4 days ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is ...

  • Brace Able Manufacturing

    Team Leader

    5 days ago

    Brace Able Manufacturing Durban, South Africa

    **Job Purpose** · To provide a constant presence on the shop floor in your area of responsibility or production line to ensure: · - Safety of the team. · - The customer is supplied good quality parts on time. · - Company rules and standards are being adhered to. · When rules and ...

  • SFG ENGINEERING SERVICES (PTY) LTD

    Team Leader

    5 days ago

    SFG ENGINEERING SERVICES (PTY) LTD Durban, South Africa

    **Job Requirements**: · - Matric /Grade 12 · - 2-year Customs related qualification at NQF level 3 · - Computer Literacy · - A minimum of **5 years **import/customs experience in the Clearing and Forwarding Industry of which at least **3 years **in a Customs framing entry capacit ...

  • Volvo Group

    Team Leader

    3 days ago

    Volvo Group Durban, South Africa

    South Africa · **Position Description** · **The main purpose of the job is** to supervise the activities of workshop employees to meet required departmental targets at the required levels of efficiency and service deliver. · **Reporting**: The role reports to the Service Manager. ...

  • Lupiwe Solutions

    Team Leader

    2 days ago

    Lupiwe Solutions Durban, South Africa

    The main Job functions - The Incumbent will be responsible for managing of the Injection Moulding and other added tasks Key Performance Areas: - Manage KPAs of subordinates. - Monitor daily production performance and take timeous action to achieve required output. - Ensure qualit ...

  • Aloecrest Health

    Team Leader

    5 days ago

    Aloecrest Health Durban, South Africa

    The role demands an experienced Senior SQL Developer / Programmer that will be responsible to oversee all data management and development aspects of the CEM platform, as well as act as the Team Lead across its associated projects, including documentation, timelines, staff and ven ...

  • Future Careers

    Entries Team Leader

    3 days ago

    Future Careers Durban, South Africa

    **General**: · **Job Title** · - Entries Team Leader**Job Category** · - Distribution, Warehouse & Freight**Location** · - Kwa-Zulu Natal**Employment Type** · - Permanent**Area** · - Durban**Bee status** · - Include All**Salary** · - Negotiable**Min Salary** · - Not Set**Max Sala ...

  • KHS Recruitment

    Sales Team Leader

    2 days ago

    KHS Recruitment Durban, South Africa

    Our client in the financial services sector is looking for experienced **Sales Team Leaders** with insurance background to join their dynamic team. · **Requirements**: · - Matric. · - 3+ years of sound insurance industry knowledge. · - 3 + years experience in leading highly succe ...

  • KHS Recruitment

    Sales Team Leader

    4 days ago

    KHS Recruitment Durban, South Africa

    Our client in the financial services sector is looking for experienced **Sales Team Leaders** with insurance background to join their dynamic team. · **Requirements**: · - Matric. · - 3+ years of sound insurance industry knowledge. · - 3 + years experience in leading highly succe ...

  • Careerbox

    Insurance Team Leader

    5 days ago

    Careerbox Durban, South Africa

    **Position**:Team Leader · **Working Hours**:UK and US Hours · **Introduction** · **Purpose** · To provide quality and efficient service to our clients leading, managing, developing, and motivating a team of call centre agents. · **Duties & Responsibilities** · - Drive the operat ...