Team Leader - Durban, South Africa - Webhelp

Webhelp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert

If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.

We're expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step up as Team Leaders in our dynamic Durban office.

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this Team Leader role, you'll lead by shining example on an exciting international campaign, managing a team responsible for sales, customer care and technical support.

We want people who can hear what is not said, people who show empathy and have a contagious, positive nature about them.

If you're organised, work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

We're looking for go-getters who are eager to learn and grow within their career while steering and inspiring others to strive and give of their best along the way.

Above all, we want reliable, committed leaders that are motivated toward success.

What you will do in this role:

Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
Managing workload in a timely and effective manner
Analysing customer feedback data
Pursuing quality and assurance initiatives
Producing business insights
Presenting recommendations for improvement

Your qualifications

Concentrix is a great match if you:

Have a matric certificate
Are proficient in English written and spoken language
Have a minimum of 6 months' experience as a Deputy Team Leader in a contact centre environment
Have a minimum of 2 years' team management experience
Have excellent communication and listening skills
Have the ability to identify problems and find solutions by imparting knowledge
Have analytical, time management, organisation, skills
Are PC literate with fast typing skills and experience using appropriate software and systems
Have a clear credit, disciplinary and criminal records
Have a proven performance record of accomplishment

Concentrix is an equal opportunity employer:

Eligibility to work

In accordance with South Africa's law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Job Reference:
SA03081