Team Leader - Durban, South Africa - Webhelp

Webhelp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert
Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine

If your motivation and positivity is what wakes you in the morning and keeps you going then we want you

Webhelp is recruiting a Team leader to join an exciting travel campaign where your wanderlust and knack for communication will be your driving force to inspire, coach and lead a team of hardworking individuals in our Durban office.

We want an overall team player who is always ready to take on responsibilities and recognise hard work.

This amazing opportunity allows you to show off those fast typing, multi-tasking, self-motivating soft skills and reveal your true super powers of problem solving and solution finding.

Place your love for sharing knowledge and helping others in this role and step up to the plate by motivating, your team to achieve set goals and targets, delivering excellent customer expereince at all times.

What you'll be doing

Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
Managing workload in a timely and effective manner
Analysing customer feedback data
Pursuing quality and assurance initiatives
Producing business insights
Presenting recommendations for improvement

What you'll need

High level of international geography knowledge
Results orientated with solution driven mentality
Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
Excellent communication, listening, analytical and numeracy skills with strong attention to detail
Ability to analyse data and identify trends
Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
Experience handling difficult or challenging situations and conversations
Experience as deputy team leader, team handling experience or previous experience as a people manager

After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please check all of folders for the link after applying.

Take this opportunity to advance your career with our collaborative team of game-changers today.

Job Reference:
SA02260