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Outbound Sales Team Leader
Found in: beBee S2 ZA - 2 days ago
Talksure Umhlanga, South Africa Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing · As such we are looking for Junior leaders that ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Newlands East, South AfricaJob Description · The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. · Key responsibilities · • Deliver success against KPI targets and plans, through effective manage ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Durban, South AfricaJob Description · Main Purpose: · An exciting opportunity for a Team Leader has become available on one of our UK campaigns. We are looking for professional, high performance individuals, with sound leadership and problem solving skills that have a passion for people and to be pa ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Durban, South AfricaJob Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Durban, South Africa Full time1. Develop and maintain the sales team · Leading a team within the Outbound and telemarketing call centre to meet business requirements · - To guide and support team members · 2. Operational management · Setting, measuring and meeting performance targets for speed, efficiency, s ...
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team leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Durban, South AfricaJob Description · People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI's (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Durban, South AfricaJob Description · Operational Delivery · • Exceeding client targets and customer expectations at all times · • Create and deliver all required reports for this level · • Deliver contractual and commercial performance through cost and profitability management · • Handling escalati ...
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Sales Team Leaders
Found in: beBee S2 ZA - 2 days ago
Talksure Durban, South Africa Full timeTALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that ...
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Production Team Leader
Found in: Talent ZA C2 - 2 days ago
Benclo Durban, South AfricaProduction Team Leader - DBNRelevant degree or diploma is advantageous · At least 3 years' experience in a similar role within apparel industry · Ensuring orders are delivered on time and in full (OTIF) · Visiting factories to ensure production is on track · Managing a team to e ...
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Team Leader: Maintenance
Found in: Talent ZA 2A C2 - 5 days ago
TalentCru Durban, South AfricaTotal control of the plant maintenance of equipment and machines. Manage the maintenance team to provide effective Mechanical and Electrical services for maintaining plant and equipment. · Oversee machine moves and Installations of new equipment and machines. · Manage breakdown a ...
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Production Team Leader
Found in: Job Placements ZA C2 - 2 days ago
Benclo Durban, South AfricaRelevant degree or diploma is advantageous · At least 3 years experience in a similar role within apparel industry · Ensuring orders are delivered on time and in full (OTIF) · Visiting factories to ensure production is on track · Managing a team to ensure targets are met · Repor ...
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distribution team leader
Found in: Talent ZA C2 - 2 days ago
E2E Staffing (PTY) LTD Durban, South Africa Full timeReporting to the Distribution Manager, the successful applicants will be expected to do the following: · Achieving & maintaining delivery efficiencies. · Maintain outstanding customer service and customer service relationships. · Ensuring high quality delivery standards. · Ensuri ...
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quality team leader
Found in: Talent ZA C2 - 2 days ago
E2E Staffing (PTY) LTD Durban, South Africa Full timeReporting to the Quality Manager, the successful applicant will be responsible for the following outputs: · Supervision and planning of shift QC Inspectors · Monthly Toolbox Talks with Quality Inspectors · Ensuring QC Inspectors are trained and using the correct Test Methods and ...
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Outbound Sales Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Durban, South Africa Full timeLeading a team within the Outbound and telemarketing Call Centre to meet business requirements · To guide and support team members · Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team · Driving operational and technological ef ...
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Clinical Pre Auth Team Leader
Found in: Talent ZA C2 - 2 days ago
MMI Holdings Ltd Durban, South Africa PermanentClosing Date2023/03/17Reference NumberMMH Job TitleClinical Pre Auth Team LeaderPosition TypePermanentRole FamilyClient ServicesClusterHealth SolutionsRemote OpportunityNone of the timeLocation - CountrySouth AfricaLocation - ProvinceKwaZulu-NatalLocation - Town / CityCornubia, D ...
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Logistics Export Manager
Found in: Job Placements ZA C2 - 1 day ago
HR Genie Umhlanga, South AfricaAre you a seasoned African logistics export professional looking for a new challenge within a diversified company? · Our client is a sought-after, pan-African employer where careers go to thrive. They are currently seeking a talented individual to join their team as the Exports L ...
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Campus Manager
Found in: Job Placements ZA C2 - 5 hours ago
Mednurse Durban North, South Africa Full timeAbout You · Get ready to lead the charge in shaping the future of education and industry collaboration As the newest addition to our team, you'll take the helm of our campus with a mission to drive innovation, foster partnerships with industry leaders, and ensure our institution' ...
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Africas Payroll Delivery Manager
Found in: Talent ZA C2 - 3 days ago
activpayroll Durban North, South Africa OtherAt activpayroll, we take pride in our extensive global presence. As a business we have grown with speed and continue to do so, meaning that with every opportunity the possibilities are endless. Currently, we're excited to announce an opportunity for a Payroll Delivery Manager spe ...
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Dialer Administration/MIS
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Newlands East, South AfricaJob Description · The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates. The responsible person will also be supporting with ...
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Head of People Power Fashion
Found in: Talent ZA C2 - 6 days ago
Mr Price Newlands East, South AfricaHead of People · Lead the HR function across the Support Centre, Distribution Centre, and Store Operations structure for Power Fashion . With broad generalist Human Resources experience at a senior level, you will be expected to bring demonstrable strategic people experience al ...
Quality Assurance Team Leader - Umhlanga, South Africa - Talksure
Description
Talksure is looking for a highly qualified Quality Assurance Team Leader
MAIN PURPOSE OF THE ROLE
Oversee and manage the day-to-day operations of a Quality Assurance team
DUTIES AND RESPONSIBILITIES
To ensure customer satisfaction through monitoring agent interaction with the customer.
• Collate and distribute send reports
• Liaise with sales departments
• Analyse and monitor sales agent trends
• Audit sales and completing evaluation form
• Lead and support investigations
• Management of BYC
To manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis
• Update sales agents lists
• QA agents productivity statistics
• Monitor QA agent workload
• Attendance Management
• Coaching and development of QA agents.
QA Monitoring
• Collate and distribute reports
• Lead and support investigations
• Analyse and monitor sales agent trends
Workflow Management
• Ensure that agreed service levels and required standards are met
• Clear and updated daily, weekly, and monthly QA priorities
• QA Workload distribution and monitoring
Calibration sessions
• To conduct calibration sessions between the QA evaluators to ensure efficient and effective communication of customer wants and needs.
• QA inductions and oversight of the live dial process.
• QA refreshers held with the sales environment on request.
• Conduct and lead Calibration sessions with the sales team
QUALIFICATIONS AND EXPERIENCE REQUIRED
• Matric
• Minimum of 5 years experience as a Quality Assurance team leader in a contact centre
• Experience in an outbound contact centre (advantageous)
• Intermediate level for MS Office
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.