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    Team Leader - Durban, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Durban, South Africa

    4 days ago

    WNS Global Services background
    Description
    Job Description

    Operational Delivery


    • Exceeding client targets and customer expectations at all times


    • Create and deliver all required reports for this level


    • Deliver contractual and commercial performance through cost and profitability management
    • Handling escalations and complaints


    • Completing Quality Assessments as required and providing feedback and coachingInnovation


    • Drive continuous improvement and create value by delivering excellent customer experience

    People Management


    • Create a high-performing, highly-engaged team through modelling desired WNS leadership behaviours, effective coaching, performance management and recognition

    Qualifications


    • Experience in process ownership & improvement; The ability to:


    • Be agile and able to adapt to change quickly, in a fast-paced environment;


    • Behave in a professional manner and with absolute discretion in all situations;


    • Priorities and manage work flow;


    • Analyze, validate and interpret data / reports;


    • Resolve conflict situations amicably;


    • Multi-task, work under pressure and cope with high volumes of work;


    • Cope with pressures and setbacks;


    • Manage and improve processes.

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