Zodwa Nnamani

A service excellence champion, advocating for quality service delivery, supporting a team culture of service excellence, providing coaching, and identifying service improvement opportunities. Engagement is the key to success in all working environments, a drive for successful outcomes, passion for people and empowering individuals to do their best to succeed.

A dedicated and accomplished Operations and Customer Service professional with 15 years of operational and managerial experience within customer services. Honesty, dedication and commitment, integrity, transparency, confidence, and punctuality are just a few things I build my working foundation on. A hands-on leader, strategic thinker with the ability to make decisive decisions and one who leads by example. Sharing my compassion and abilities brings out an effective work ethic to those around me.

An opportunity awaits and one that I so humbly look forward to and trust me you won’t be left disappointed.

People – Engaging and supporting staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.

Stakeholder Management -Ensuring successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.

Analytical - Practicing due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment. 

Postgraduate Certificate in Education 

University of South Africa

National Diploma in Human Resources Management

University of South Africa