Dialer Administration/MIS - Newlands East, South Africa - WNS Global Services

Description

Dialler Administrator

The Dialler Administrator is responsible for managing and optimizing dialler operations to improve contact and conversion rates. This role involves daily administration, analysis of performance data, and communication with various departments and clients. The ideal candidate should have experience in data analysis, reporting, and project management.

Responsibilities:

• Manage day-to-day dialler operations
• Analyze sales reports and performance data
• Communicate with departments and clients
• Develop reports for stakeholders

Qualifications:

• Matric/ Grade 12 Certificate
• Proficient in MS Office, especially Excel
• 1+ years' experience with analytics in a data warehouse environment

Experience Required:

• Minimum of 1 year experience as a dialler administrator
• Experience in call centre analysis
• Knowledge of contact centre systems and processes
• Client engagement and presentation experience