Dialer Administrator - Mount Edgecombe, South Africa - Online Financial Advisor

Online Financial Advisor
Online Financial Advisor
Verified Company
Mount Edgecombe, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Post
Call Centre Dialer administrator


Job Spec:


A dialer administrator is responsible for managing and maintaining the auto/manual dialer system, including its setup, configuration, and optimization, which must align with business needs and comply with regulatory standards.

They monitor the performance of the dialer system and make necessary adjustments to enhance its efficiency and productivity.


Another part of their role is coordinating with different departments, such as IT and operations, sometimes even liaising with external vendors, to troubleshoot technical issues.

They are also responsible for managing call lists, ensuring they are up-to-date and compliant with all rules and regulations relating to telemarketing and call distribution.

In addition, they are responsible for analyzing and reporting on call centre metrics and the effectiveness of different dialer strategies.


Requirements:


  • 12 months experience in working on predictive and manual dialer systems (VICI dial) proven track record.
  • Must be able to work under pressure.
  • Teamwork essential
  • Data analysis
  • Must have a proven track record for programming, scripting, loading, mapping, and reporting.

Experience:


  • Administrative office procedures, practices and equipment: 1 year (preferred)

Ability to Commute:

  • Mount Edgecombe, KwaZulu-Natal (required)

Ability to Relocate:

  • Mount Edgecombe, KwaZulu-Natal: Relocate before starting work (required)
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