- Receiving, logging, managing and closing service calls on the system
- Processing quotes and invoices for chargeable calls
- Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA
- Scheduling and managing technician callouts to client locations for on-site repairs and maintenance
- Maintaining accurate records of service requests, repairs, and customer interactions via our software systems
- Working with management to identify areas for system improvement, optimisation and automation
- Minimum 2 years proven experience in a service controller role within the office automation industry
- National Senior Certificate/Matric
- Excellent communication and interpersonal skills to interact with clients and technicians
- Strong organisational and time management skills with the ability to prioritise and solve tasks effectively
- Good understanding of photocopier and printer functionality and maintenance procedures
- Proficient in English
- Excellent PC skills including use of Microsoft Office
- A positive and proactive customer-centric attitude
- Attention to detail and ability to multitask in a high-pressure customer service environment
- Knowledge of and experience using CO3/BPO
- Experience in CRM systems
- Proficiency in other languages
-
Service Controller
19 hours ago
Daisy Business Solutions Johannesburg North, South AfricaØ Logging faults with service providers · Ø Opening / Closing new calls for clients using CO3/BPO operating system · Ø Issuing of stock and toners · Ø Taking No Charge Toner orders and processing the orders · Ø Stock ordering · Ø Have attention to detail when compiling reports/Se ...
-
Service Controller
2 days ago
CBC Johannesburg North, South AfricaØ Logging faults with service providers · Ø Opening / Closing new calls for clients using CO3/BPO operating system · Ø Issuing of stock and toners · Ø Taking No Charge Toner orders and processing the orders · Ø Stock ordering · Ø Have attention to detail when compiling reports/Se ...
-
Service Control
19 hours ago
Express Pros Fourways Fourways, South Africa**JOB AT A GLANCE**: · We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable. Client relationship manager who has an office auto ...
-
Contractor Customer Service Inventory Control
19 hours ago
Tych Business Solutions Johannesburg, South Africa Freelance**Job ID**: 88849**Date Posted**: Posted 4 hours ago**Expiration date**: April 16, 2024**Location**: Johannesburg**Job Title**: CONTRACTOR CUSTOMER SERVICE INVENTORY CONTROL (X2) (12 MONTHS) FTC - JOHANNESBURG - GAUTENG · KEY PERFORMANCE AREAS: · - Overall Inventory Management · ...
-
Customer Service Controller
1 day ago
Wuhlf Equipment Pty ltd Pretoria North, South AfricaWuhlf Equipment Pty Ltd is looking for a Service Manager for Front end loaders and TLB must have very strong mechanical knowledge or background of front end loaders and TLBs, must be sales driven with a healthy positive attitude, must be willing to adapt in a high pace environmen ...
-
Senior Service Controller
2 days ago
Saic SA Randburg, South Africa Full timeAs a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits t ...
-
DB Schenker Kempton Park, South AfricaAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individu ...
-
Service Controller
4 hours ago
Curiska Johannesburg, South AfricaRequirements: · Must have matric · Must be computer literate (MS Office proficient) · Must have previous Office Automation experience · Administration and customer service skills essential · Bookkeeping experience an advantage · Duties: · Daily allocation of calls to technicians ...
-
Service Controller
16 hours ago
Level-Up Johannesburg, South Africa Full timeQualifications & Experience · Grade 12 (with English and Math's). · Administration Diploma or equivalent. · Computer Skills (MS Packages). · Previous experience in a similar role. · Project management experience. · Ability to compile a formal quotation and a formal report. · Some ...
-
Front End Manager Specialist
1 day ago
Kayur Investments Randburg, South AfricaAs the Group Front End Manager, you will oversee all front-end managers and their departments operations. The role entails sensitivity as it manages critical aspects of the business such as cash handling, managing exceptional customer service and adherence to well-established pro ...
-
IT Security Specialist C
2 days ago
FirstRand Randburg, South AfricaAbout us, purpose, experience and qualifications · **about us**: · - make a promise · - be deeply invested · - value our differences · - build trust, not territory · - have courage · - always do the right thing · **purpose**: · - To ensure that the design of IT security architect ...
-
Senior Assurance Manager: IT Audit
1 day ago
Absa Bank Limited Randburg, South AfricaBring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...
-
Barista
1 day ago
Kayur Investments Randburg, South AfricaWe are searching for an engaging, barista in our Randburg store who is passionate about food and beverage preparation and education. As a barista, you must have a welcoming attitude to the customers. The barista will greet customers, answer their questions, take orders and accept ...
-
Barista
19 hours ago
Kayur Investments Randburg, South AfricaWe are searching for an engaging, barista in our Bellair store who is passionate about food and beverage preparation and education. As a barista, you must have a welcoming attitude to the customers. The barista will greet customers, answer their questions, take orders and accept ...
-
Junior Retail Admin Manager
2 days ago
CareerfinderZA Randburg, South AfricaKey Performance Area: · - Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store. · - Assist in managing goods in transit as directed. · - Assist in managing the branch shrinkage and consumables expense within store o ...
-
Debtors Controller
2 days ago
Mintek Randburg, South Africa**Debtors Controller** · **Ref: FIN/2023/DC** · **Finance Division** · **PRIMARY PURPOSE OF THE JOB**: · **KEY PERFORMANCE INDICATORS**: · **Customer account management** · - Maintain Debtors master data through regular updates of customer information and credit limits. · - Appro ...
-
Consultant/quality Assurance Lead
1 day ago
Boardroom Appointments Randburg, South Africa**Duties and responsibilities:** · - Working in close co-operation with the business customers and teams, the Quality Assurance Manager applies analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance business ...
-
IT Service Delivery Head
1 day ago
FirstRand Randburg, South AfricaJob Description · Hello Future IT Service Delivery Head · Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. · As part of our talent team, you will be surroun ...
-
Audit Snr
19 hours ago
LRC RECRUITMENT Randburg, South AfricaVACANCY: AUDIT SENIOR, Randburg - Craighall, R R40 000 · Reputable and dynamic Audit firm known for its commitment to providing high-quality assurance and advisory services to a diverse range of clients. We specialize in delivering comprehensive solutions that help our clients en ...
-
Beauty Consultant- Medirite Cresta Crossing Plus
19 hours ago
Shoprite Group Randburg, South Africa**Purpose of the Job**: · We are looking for a well-grommed individual who is target driven with a strong interest in the retail beauty industry. If you are passionate about health and beauty and enjoy working in a customer service environment then look no further. · Your main du ...
Senior Service Controller - Randburg, South Africa - Saic SA
Description
As a service controller, you will be representing our business as the first point of contact for incoming customer service calls.
You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares.
We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base.
Your Key Duties:
Minimum Qualifications:
Further Advantageous Skills: