Front End Manager Specialist - Randburg, South Africa - Kayur Investments

Kayur Investments

Verified Company

Randburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

As the Group Front End Manager, you will oversee all front-end managers and their departments operations.

The role entails sensitivity as it manages critical aspects of the business such as cash handling, managing exceptional customer service and adherence to well-established protocols and procedures within the front-end department.

Duties and responsibilities:

Develop and implement frontend strategies and policies to optimize cash processes, customer service, and disciplines for Cashiers, Till Assistants, Cash Office Clerks, and Department Controllers.
Provide leadership and guidance to the frontend team, including coaching, training, and performance management, to ensure high standards of professionalism, productivity, and customer satisfaction.
Conduct regular store visits to assess frontline operations, cash handling procedures, and customer service levels, providing feedback, recommendations, and support to improve performance.
Collaborate with crossfunctional teams, including Store Managers, Department Managers, and Loss Prevention, to enhance cash controls, reduce shrinkage, and maintain a secure cash environment.
Develop and deliver training programs for Cashiers, Till Assistants, Cash Office Clerks, and Department Controllers to ensure compliance with cash handling procedures, customer service standards, and operational disciplines.
Implement and maintain effective cash management systems, ensuring accurate reconciliation, timely deposits, and proper cash flow across the groups frontend departments.
Conduct periodic safe audits and cash office procedures to minimize errors, discrepancies, and risks related to cash handling.
Investigate and resolve frontendrelated issues, such as customer complaints, cash office errors, and operational inefficiencies, ensuring prompt resolution and maintaining a positive customer experience.
Stay updated with industry trends, technologies, and best practices related to frontend operations, cash processes, customer service, and disciplines, and implement relevant innovations as appropriate.

Qualifications and Skills:

Proven experience in frontend, cash management, and customer service within a retail environment.
Strong knowledge of cash handling procedures, POS systems, and financial controls.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams.
Analytical mindset with the ability to interpret data, identify trends, and make datadriven decisions.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Exceptional communication skills, both written and verbal.
Detailoriented with a focus on accuracy and attention to detail.
Proficient in Microsoft Office Suite.