Service Control - Fourways, South Africa - Express Pros Fourways

Express Pros Fourways
Express Pros Fourways
Verified Company
Fourways, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

JOB AT A GLANCE:


We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.

Client relationship manager who has an office automation background and also be responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change.


RESPONSIBILITIES:


  • Collect client feedback about their experience.
  • Develop relationships with clients and key personnel.
  • Elevate complaints and feedback to the relevant departments.
  • Meet with clients to establish their needs.

KNOWLEDGE, QUALIFICATIONS, SKILLS & EXPERIENCES:


  • Prior experience with customer service.
  • Excellent interpersonal skills.
  • Ability to network and build relationships.
  • A degree in Business Management or a related field.

Job Types:
Full-time, Permanent


Education:


  • Diploma (required)

Experience:

- customer service: 1 year (required)
- office automation: 1 year (required)
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