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    IT & Systems Administrator; Desktop Support; Facilities - Johannesburg, South Africa - Ultra Personnel

    Ultra Personnel
    Ultra Personnel Johannesburg, South Africa

    3 hours ago

    Ultra Personnel background
    Description
    Day to day support of IT requirements for the companys users
    Intermediation between users and IT service providers (Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre)
    Computer builds (standard company build policies)
    Assistance with office setup and IT configurability in all branches and offices across SA (remote configuration)
    Covering calls for other office facilities such as connectivity, security, working environments, telephones, multi-functional devices and any office devices
    Communicate to all staff on any IT issues or events
    Pro-active monitoring of all offices and user machines via Microsoft cloud operation security centre
    Support users across the branch network via phone TeamViewer (remote software); MS Teams
    Desktop support across the full office infrastructure (local pc; printer/scanner; office connectivity; phones)


    Management Information
    Record and analyse IT calls logged & determine patterns to pro-actively assist with future support
    Use IT Management information (Microsoft reports) to proactively manage IT incidents and monitoring
    Daily management of Microsoft patches and Anti-virus scanning
    Pro-actively check daily, weekly and monthly environment health reports
    Help co-create the relevant information for the company to make IT and systems decisions on a national scale (based on usability)


    Facilities Support

    Assist with finance and lease procurement, including acquiring new offices within budget, liaising with landlords/property agents, reviewing lease agreements, etc.

    Assist with office procurement, logistics, IT, phone, network procurement, etc.
    Assist with refurbishment of offices in line with budget
    Assist with management of all 3rd parties, compare quotes and negotiate best prices from suppliers
    Assist with establishment and maintenance of preferred suppliers per region
    Liaise internally with relevant stakeholders, providing feedback on projects, etc.
    Maintain and update furniture and fittings asset register across all offices with finance team
    Assist with lease renewals, security renewals, cleaning service renewals, etc.


    Personal and Company Development
    Set goals for the year and ensure that personal training and development takes place
    Ensure alignment to company development
    Reassess the self-management principle continuously and self measure
    Move from operational chasing to more strategic value add responsibilities
    Establish the systems and realignment of resources to enable a sustainable support process for the company


    Personal and Team Competencies
    Good technical knowledge and skills to execute change management successfully
    Ability to function at an operational level and work well within a team
    Always communicate within the team
    Trust from the team and users is earned and never demanded
    Good communication skills, both written and verbal
    Client (user) service orientation is the highest priority
    Technical and IT proficient, need to be comfortable configuring systems and analysing data
    Ability to effectively influence and persuade others. Impart patience during trouble shooting
    Self - motivated to ensure personal and professional improvement
    Action orientated and take initiative


    Qualifications and Experience:
    A+, N+ certification or any other related qualification
    Two years experience in an IT role required, with at least one year of Office365 and Azure experience
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