Sakhe Msutwana

I worked as a Technical Support Technician at Mayibuye Transport Corporation, IT Technician at McCann World Group JHB, I also worked as an IT Technical Support Technician at FCB Africa based in JHB Sandton and currently working as an IT Field Technician at Publicis Groupe in Bryanston. I have experience in Network Support, Desktop Support and Technical Support, these include setting up the network and servers for the organization and testing the systems to make sure everything is functioning correctly, it also includes computer hardware troubleshooting, conducting tests, running diagnostics and troubleshooting problems to find solutions. I have experience in the following ticketing systems (Help Desk, Service Now). I’m familiar with Software and hardware related issues and can navigate my way to solutions. I’m also familiar with Project Management, IT programming and a variety of operating systems such as Windows Server 2008,2012, Mac OS, Windows 7,8, 10 and 11. I am also familiar with Microsoft Office365 packages

I hold a BTech Qualification in Information Technology majoring in Communications Networks. I also have the following Microsoft certifications MCP, MCSA, MCSE (Server Infrastructure) and ITIL Foundation certificate, I'm currently pursuing A+, N+ and S+.