Ricardo Williams

I am is a trustworthy, focused and dedicated person. Always up for a challenge and is fully capable of delivering good results. The Technical support training and knowledge that I have gained through the years will be highly asset to your company. I am also project oriented when it comes to mini project and a good support within a team work. I also believe that am always learning and updating myself with the latest technology in market to serve my clients/customer best.

1. Monitoring Network Performance, File Server, E-mail & Internet Servers.
2.  Perform back-ups, monitor wide and local area networks.
3.  Detect and repair faults on LAN/WAN, pc’s, peripherals and software.
4.  Maintenance of computer hardware and software.
5.  Provide and maintain printing services and electronic mailing services. 
6. Manage disaster recovery.
7.  Assist with the planning, design implementation and maintenance of LAN/WAN infrastructure. 
8. Provide advanced desktop support. 
9.  File all IT related correspondence. Investigate new trends in IT. 
10. Investigate user-training needs regarding applications, systems and equipment.
11.  Download and install patches. 
12. Update and compile monthly reports.
13.  Draft and Manage IT budget.
14.  Provide weekly and monthly reports to Head office and Regional management.
15.  Configuring Network peripherals & ensuring connectivity at all times.
16. Perform advanced LAN/Desktop support 
17. Remote Support Technologies
18. Exchange 2010/2012 Administration &Configuration
19. Administer Exchange 2010/2012, Active Directory, DNS, DHCP     
20. Supporting XBand System for Operation
21. KPI Reports for Xband System Usage