Jobs

    IT and Facilities Support Technician - Sandton, South Africa - Headhunters

    Headhunters
    Headhunters Sandton, South Africa

    6 days ago

    Headhunters background
    Description
    Minimum requirements:
    • A+, N+ certification or any other related qualification.
    • Two years experience in an IT role required, with at least one year of Office365 and Azure experience.
    • Good technical knowledge and skills to execute change management successfully.
    • Ability to function at an operational level and work well within a team.
    • Always communicate within the team.
    • Trust from the team and users is earned and never demanded.
    • Good communication skills, both written and verbal.
    • Client (user) service orientation is the highest priority.
    • Technical and IT proficient, need to be comfortable configuring systems and analyzing data.
    • Ability to effectively influence and persuade others. Impart patience during trouble shooting.
    • Self - motivated to ensure personal and professional improvement.
    • Action orientated and takes initiative.
    Key Responsibilities:
    • Communicate to all staff on any IT issues or events.
    • Pro-active monitoring of all offices and user machines via Microsoft cloud operation security center.
    • Support users across the branch network via phone; TeamViewer (remote software); MS Teams.
    • Desktop support across the full office infrastructure (local pc; printer/scanner; office connectivity; phones).
    • Record and analyze IT calls logged and determine patterns to pro-actively assist with future support.
    • Use IT Management information (Microsoft reports) to proactively manage IT incidents and monitoring.
    • Daily management of Microsoft patches and Anti-virus scanning. Pro-actively check daily, weekly, and monthly environment health reports.
    • Help co-create the relevant information for the company to make IT and systems decisions on a national scale (based on usability).
    • Personal and Company Development
    • Personal and Team Competencies
    • Assist with finance and lease procurement, including acquiring new offices within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
    • Assist with office procurement, logistics, IT, phone, network procurement, etc.
    • Assist with refurbishment of offices in line with budget.
    • Assist with management of all 3rd parties, compare quotes, and negotiate best prices from suppliers.
    • Assist with establishment and maintenance of preferred suppliers per region.
    • Liaise internally with relevant stakeholders, providing feedback on projects, etc.
    • Maintain and update furniture and fittings asset register across all offices with finance team.
    • Assist with lease renewals, security renewals, cleaning service renewals, etc.

    Please consider your application unsuccessful if you do not receive a response withing 2 weeks of submitting your application.


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