beBee background
Professionals
>
Customer Service / Support
>
Roodepoort
Thapelo Raphasha

Thapelo Raphasha

IT Support Technician

Services provided: Customer support , Customer Support Representatives , IT Support , Technical Support / Help Desk (Hardware / Software) , HelpDesk , Support - Virtual Assistant Services

Roodepoort, City of Johannesburg Metropolitan Municipality
R100 / hour
Approximate rate

Social


About Thapelo Raphasha:

I’m writing to express my interest in this position advertised. I have gained a Call Centre experience after I had finished my Grade 12 in 2010. I work at KSS Cellular as a Telesales agent for 5 months. Then worked at HTN Attorneys as a Trace Consultant for 3 months, then I got a job as a Debt Collector as ADRS for 8 months, and left for a position a had applied for as an IT Asset Auditor as XON Systems for the South African National Defense Force.

 

I have a National Senior Certificate (Matric), and I have studied Higher Certificate in Computer System Engineering (MCSE), and a have a Higher Certificate in IT Technical Support. I understand good customer service is paramount when working, and I have potential in this position advertised, as I have gained good working skills and techniques during my experience. And I have excelled very well in these past companies that I have worked for.

 

I strongly believe that my skills acquired through firsthand in the industry can be very beneficial to your organization. I worked at an internet café as an IT Technician, maintaining the network and repairing laptop and desktop computers for clients. I am currently working as an IT Support Technician at Transaction Capital Recoveries, I do Branch Support, Active Directory, MS Exchange, Helpdesk Support, Change Server backup tapes, repair, install and configure desktop and laptops machines, monitor SMS and fax line servers. Symantec Anti Virus (update, install, uninstall) etc. I then moved to Nutun Transact and filled the Time and Attendance Implementation Specialist, where I assist client to do installations, upgrades, troubleshoot, provide software support via phone calls, emails, teams and zoom meetings.

Experience

I’m writing to express my interest in this position advertised. I have gained a Call Centre experience after I had finished my Grade 12 in 2010. I work at KSS Cellular as a Telesales agent for 5 months. Then worked at HTN Attorneys as a Trace Consultant for 3 months, then I got a job as a Debt Collector as ADRS for 8 months, and left for a position a had applied for as an IT Asset Auditor as XON Systems for the South African National Defense Force.

 

I have a National Senior Certificate (Matric), and I have studied Higher Certificate in Computer System Engineering (MCSE), and a have a Higher Certificate in IT Technical Support. I understand good customer service is paramount when working, and I have potential in this position advertised, as I have gained good working skills and techniques during my experience. And I have excelled very well in these past companies that I have worked for.

 

I strongly believe that my skills acquired through firsthand in the industry can be very beneficial to your organization. I worked at an internet café as an IT Technician, maintaining the network and repairing laptop and desktop computers for clients. I am currently working as an IT Support Technician at Transaction Capital Recoveries, I do Branch Support, Active Directory, MS Exchange, Helpdesk Support, Change Server backup tapes, repair, install and configure desktop and laptops machines, monitor SMS and fax line servers. Symantec Anti Virus (update, install, uninstall) etc. I then moved to Nutun Transact and filled the Time and Attendance Implementation Specialist, where I assist client to do installations, upgrades, troubleshoot, provide software support via phone calls, emails, teams and zoom meetings.

Education

CompTIA A+ (Service Technician), Higher Certificate in Systems Engineering, Technical Support Level 4, currently studying Higher Certificate in Information Systems (Network Engineering).

Professionals who compete with Thapelo

Professionals offering similar services to those of Thapelo Raphasha

Professionals in the same Customer Service / Support sector as Thapelo Raphasha

Professionales offering Customer support services

Professionales offering Customer Support Representatives services

Professionales offering IT Support services

Professionales offering Technical Support / Help Desk (Hardware / Software) services

Professionales offering HelpDesk services

Professionales offering Support - Virtual Assistant Services services

Professionals from different sectors near Roodepoort, City of Johannesburg Metropolitan Municipality

Other users who are called Thapelo

Jobs near Roodepoort, City of Johannesburg Metropolitan Municipality

  • Direct apply

    NTT Johannesburg, South Africa

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...


  • Glasshouse Recruiting Johannesburg, South Africa

    Full Time _Gauteng_, _Johannesburg_ March 14, April 14, 2024 Pharmaceutical - Sales & Marketing · **Job Overview**: · **Requirements**: · - Matric · - Secretarial Course · - 2-3 years' experience as a Sales Assistant · - Experience as a Sales Assistant in a pharmaceutical company ...

  • DAVER

    Receptionist

    3 weeks ago

    Direct apply

    DAVER Johannesburg, South Africa

    **Finance-Related** · - Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits. · **Maintenance/Security** · - Notify Security of any guest reports of theft. · **CRITICAL COMPETENCIES** · **Analytical Skills** · - Learnin ...