IT Desktop Support Technician - Sandton, South Africa - Sanlam

Sanlam

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?

Sanlam Specialised Finance (SanFin) is responsible for creation of shared value for Sanlam, its shareholders, policy holders, and societies with in which it operates by managing financial risk, developing financial products, and balance sheet optimisation, pursuing investments and financing opportunities in assets, sectors, markets, organisations, and geographies that enable maximum return within acceptable risk parameters.

What will be your key responsibilities?
Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
Assist all users with any IT-related logged incidents.

Take ownership of issues, by carrying out problem analysis to implement temporary or permanent solutions with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Accurately record, update and document requests using the IT Service Desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Be a highly motivated team player with the skills and ability to manage changing priorities.

Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

This role requires the incumbent to be on standby and to work shifts (07:00 to 18:00).
Qualification and Experience
Matric
IT Diploma preferable
A+ (current) preferable
MSCE (current) preferable

3 years' related experience in a Desktop Support position with a good understanding of Windows 10.

Good understanding of Windows 11 is advantageous.
Good understanding of IT terminology.
Ability to work within a motivated team of technical specialists.
Team player.
Computer literacy (e.g., Microsoft O365, SCCM).
Understand the demands of a financial services environment, and the ability to work under pressure.
Reliable and committed.
Pays attention to detail.
Good interpersonal skills
Analytical.
Work within defined procedures and standards.
Strong organisational skills (must be able to multi-task).

Client Management:

Manage client interaction and expectations.
Develop and foster client relationships.
Communicate effectively with clients.
Continually seek opportunities to increase customer satisfaction and productivity

Knowledge and Skills
Client delivery and incident handling
Technologies
Reporting and administration
Collaboration
Problem Tracking Tools
Computer Installation
Compliance Monitoring
Computer Operations Knowledge
Information Reporting Qualification and Experience Degree or Diploma or Grade 12 with 2 to 3 years related experience. Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Drives results - Contributing independently Customer focus - Contributing independently Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.