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    IT Operations - Cape Town, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Cape Town, South Africa

    1 hour ago

    Isilumko Staffing background
    Full time
    Description

    Our BPO client urgently requires a IT Operations member to add to their team.

    Basic Function:

    This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams

    Essential Functions

    • Client Portfolio Management – End of End owner of key accounts from IT Operations perspective
    • IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
    • Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders.
    • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
    • Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
    • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
    • Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

    Education Requirements:

    Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

    Work Experience Requirements

    • Minimum 8 – 12 years in managing IT Operations of large client relationship (800+Seats)
    • Willingness to work in a 24 x 7 environment.
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