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Cape Town

    Customer Service Agent - Cape Town, South Africa - SA Commercial (Pty) Ltd

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    Description
    Job Description
    We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.

    Key Responsibilities
    • Query Handling (Inbound/E-mail/Webchat/etc.)
    • Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
    • Liaising with internal/ external parties to resolve customer queries
    • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
    • Provide accurate information to customers

    Requirements
    • Experience working within the UK/USA market is advantageous
    • Previous experience in E-mail & Webchat support/Omnichannel environment
    • A Matric Certificate or equivalent qualification
    • Proficiency in English is an essential requirement
    • Neutral accent
    • A minimum of 1- 2 years customer service experience in dual-focus capacity
    • Must be able to work shifts


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