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    Business Partner - Durban, South Africa - The Recruitment Council

    The Recruitment Council
    The Recruitment Council Durban, South Africa

    1 day ago

    the recruitment council background
    Description

    RESPONSIBILITIES

    Business Development

    Monitor and assess sales and market data for a specific geographic region and
    market segment; and produce reports that will assist management in formulating
    strategy and identifying areas in the market where business can be developed.


    Customer Relationship Development / Prospecting

    Develop and implement relationship management plans for complex potential
    customer accounts to identify and build relationships with relevant decision
    makers and influencers within the customer organization and to enable effective
    two-way flow of information and resolution of issues.


    Customer Needs Clarification
    Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements.

    Sell Customer Propositions
    Use personal expertise to identify the complex standard products and/or
    services offered by the organization that meet the customer''s needs, together
    with quantities and product configurations. Present these to the customer with a
    clear rationale and at standard commercial terms, referring to senior colleagues
    where necessary to ask for concessions (e.g., price reduction) that gain the
    customer''s agreement.


    Sales Opportunities Creation
    Develop a personal network within the business sector and represent the
    organization at business sector events. Obtain market intelligence and enhance
    the visibility and reputation of the organization, its products, and its services.


    Customer Relationship Management / Account Management
    Develop and implement a customer contact plan to communicate product
    launches and engage the customers in relevant sales campaigns. Act as first
    point of contact for customer queries and complaints and resolve these, referring
    complex issues to others and ensuring that the customer receives an
    appropriate response.


    Customer Relationship Management (CRM) Data
    Enter customer information that has been gathered through research and/or
    through direct customer contact into the customer relationship management
    system, to ensure that the organization has quality data to enable effective
    customer retention and business development activities OR Ensure that team
    members maintain up-to-date customer relationship management data,
    identifying and resolving issues.


    Operational Compliance
    Maintain and renew a deep knowledge and understanding of the organization''s
    policies and procedures and of relevant regulatory codes and codes of conduct,
    and ensure own work adheres to required standards.


    Personal Capability Building

    Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation (CPD, Class of Business) where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    SKILLS

    Customer-Focused Approach

    Works without supervision and provides technical guidance when required to
    orient the seller''s organization around delivering to the key needs of their customers.


    Understands Customer Needs
    Works without supervision and provides technical guidance when required
    to quickly and accurately define the needs of the key buying influencers.


    Builds Rapport
    Works without supervision and provides technical guidance when required to
    quickly and effectively establish trust within the buying centers in the client''s
    organization.


    Verbal Communication
    Acts with expertise as the organization''s authority on using clear and effective
    verbal communications skills to express ideas, request actions and formulate
    plans or policies.


    Policy and procedures
    Works without supervision and provides technical guidance when required on
    developing, monitoring, interpreting and understanding policies and procedures,
    while making sure they match organizational strategies and objectives.


    Commercial Acumen
    Acts as the organization''s authority and established expert to develop solutions
    based on an understanding of the business environment and objectives.


    Negotiates Tactically
    Uses comprehensive knowledge and skills to act independently while guiding
    and training others to facilitate the commercial details of an opportunity such
    that both parties are satisfied with the value gained.


    Closes Effectively
    Uses comprehensive knowledge and skills to act independently while guiding and training others to arrive at mutually beneficial commitments that help move the sales/client relationship forward.

    Knows the Buying Influences
    Works without supervision and provides technical guidance when required to
    accurately identify and understand the key buying influences pertaining to an
    opportunity.


    Manages Customer Indifference
    Works without supervision and provides technical guidance when required to
    acknowledge and ask questions to understand the circumstances surrounding
    client indifference.


    Strengthens Customer Connections
    Works at an advanced level to connect with customers to strengthen the
    relationship, meeting personal needs through positive customer
    experiences. Typically works independently and provides guidance.


    Effectively Presents Solutions
    Applies expertise to act as an authority to clearly present solutions that link
    directly to the key objectives and challenges important to the client.

    EDUCATION

    General Education

    Matric/SAQA Accredited Equivalent (Essential)
    Full FAIS accreditation (150 credits) (Essential)
    RE 5 (Essential)
    RE 1 (Advantageous)

    EXPERIENCE

    General Experience

    3-6 years industry and commercial experience

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