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Senior Call Centre Agent
Found in: beBee S2 ZA - 1 day ago
Jobking Centurion, South Africa Full timeA position exists for a Senior Call Centre Agent based in Centurion. · Working hours - ?Shifts: ? · Monday to Friday: ?6 am - 4 pm or 9 am - 6 pm ? · Standby: 6 pm - 10 pm and weekends · Matric · Call Centre qualification · 5+ years' experience in a call centre environment · ...
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Medical Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
H2R Africa Centurion, South AfricaMEDICAL CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE. · Our client in the Medical field is looking for a Call Centre Agent who will also be responsible to administer incoming product support or attend to information enquiries from clients. Handling of incoming calls, assisting ...
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Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
CTU Career Chatz Pretoria, South Africa Full timeJob Summary · The Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, ...
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Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Merchants Gauteng, South Africa Contract - long termCall Centre Agent · Position Overview: · As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and an ...
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Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Status Asset Management Pretoria, South Africa Full timePosition: Call Centre Agent · Location: Pretoria · Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we're HIRING · Th ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
Isilumko Staffing Pretoria, South Africa ContractThis a month to month contract. · Job Description · Unlock Your Career in Pharmaceuticals Join Our Dynamic Call Center Team · Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing ...
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Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
People Dimension Pretoria, South Africa ContractJob Description/Duties: · • To communicate with new and existing clients · • Handle follow up and new leads and calls · • Taking Photos of vehicles to be loaded onto website · • Loading of vehicles onto company website · Minimum Requirements: · • Candidate must fully bilingual · ...
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Call Centre Agent
Found in: Talent ZA C2 - 1 day ago
People Dimension Johannesburg, South Africa Full timeJob Description/Duties: · Call Centre Agent for an IT Services and Repair Centre. · Minimum Requirements: · Matric · Call Centre Agent, with experience. · IT Sector knowledge. · Excellent English communication skills and customer service. · ...
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Call Centre Agent
Found in: beBee S2 ZA - 3 days ago
Jobking Johannesburg, South Africa Full timeCall Centre Agents Required · This position is open to candidates based preferably in the South of Johannesburg. · Candidates that meet the following criteria need only apply: · Matric Essential · Candidates are required to have a strong command of the English Language · At least ...
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Sales Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Status Asset Management Pretoria, South Africa Full timePosition: Sales Call Centre Agent · Location: Pretoria · Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand be ...
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Sales Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Status Asset Management Pretoria, South Africa Full timePosition: Sales Call Centre Agent · Location: Pretoria · Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE HIRING · This rol ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 1 day ago
HR Genie Sandton, South AfricaPlanet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa. · With further expansion, we currently have the role of Call Centre Agent. · Purpose of the job: · Ensuring quick, e ...
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contact centre agent
Found in: Job Placements ZA C2 - 6 days ago
iSON Xperiences Sandton, South AfricaCustomer Service Call Centre Agents · Based in Bryanston · Shifts between 08:00 am- 19:00 pm · Working from Monday to Sunday including public holidays · OVERALL PURPOSE OF JOB: · Process customer service and technical service enquiries through inbound calls and provide end-to-e ...
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Agent: Contact Centre
Found in: Talent ZA C2 - 2 days ago
Palesa Mbali Group Johannesburg, South Africa Full timeThe purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images rec ...
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Contact Centre Agents
Found in: Executive Placements ZA C2 - 6 days ago
Planet10 Johannesburg, South AfricaA leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. · This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative ( ...
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Contact Centre Agent
Found in: Talent ZA C2 - 3 days ago
Leroy Merlin Sandton, South Africa PermanentDescription · Requirements Grade 12 or equivalent · Proficiency in relevant computer applications · 1- 3 years of experience in call centre environment · Knowledge of customer service practices and principles · Pay attention to detail · Be diligent, timely and professional · S ...
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ftth contact centre agent
Found in: Job Placements ZA C2 - 1 day ago
iSON Xperiences Randburg, South AfricaFTTH Technical Contact Centre Agent · Based in Cape Town · Permanent · Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and re ...
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Outbound Call Centre Agent
Found in: Talent ZA 2A C2 - 6 days ago
Astor Motor Recruitment Johannesburg, South Africa*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE* · Make a family's year and ensure they have a comfortable road trip, by joining a leisure vehicle rental company as a Customer Service Agent. We are looking for a professional and dedicated individual with excellent custome ...
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Clinical Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Palesa Mbali Group Johannesburg, South Africa Full timePosition: · Clinical Call Centre Agent · Position Purpose: · To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical que ...
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Outbound Call Centre Agent
Found in: Talent ZA 2A C2 - 4 days ago
National Accident Advice Helpline Johannesburg, South Africa PermanentThe employee is appointed as: Sales Agent to render services generally associated with this position. Duties will include but will not be limited to: Key Responsibilities: · •Calling the lead database that is provided by management and converting these leads into quality sales fo ...
Medical Call Centre Agent - Centurion, South Africa - H2R Africa
Description
MEDICAL CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE.
Our client in the Medical field is looking for a Call Centre Agent who will also be responsible to administer incoming product support or attend to information enquiries from clients.
Adding or removing of dependants.
Emailing/faxing membership related forms to members or relevant employer groups HR department or allocated broker consultant. E.g. Cancellation forms, application forms, change of option form, changes in membership status form etc.
Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address.
Sending membership certificates when required.
Sending tax certificates to members during tax season.
Submitting all member requests for updates in personal information to membership.
Assisting providers by submitting their updated information to membership to be amended on system.
Claim Related Queries
Submitting all claims received from members and providers via fax or email to the claims department.
Assisting members/providers with queries regarding rejected claims, explaining the reasons for rejection and follow up measures to be taken for re-processing of their claims.
Assisting members/providers with queries regarding short paid claims, explaining the reasons for any shortfall and follow up measures to be taken for re-processing of their claims.
Submitting claims to the audit department as requested.Authorisation, Hospital, and Risk Management
Assisting members, providers, employer HR personnel, broker consultants with the process of obtaining an authorisation for secondary and tertiary healthcare services.
Assisting members and providers with queries relating to a members admissions.Assisting members/providers with challenges relating to TTO medicine following discharge from hospital.
Pharmaceutical Benefits and Disease Management
Assisting members with all acute/chronic queries.
Following up on the progress of the chronic condition registration.
Following up on the delivery of the chronic medication and giving. feedback to members as to when delivery can be expected.
Assisting members/service providers who experience challenges at pharmacies for OTC medication.
Assisting members who paid cash for medication on how to claim for reimbursement.
Assisting members/service providers to complete the forms and advising on what supporting documents are required to register on Disease management programmes.
Product & Benefit Related Queries
Confirmation of benefits on all options to members and providers
Educating members on their option and the scheme rules and exclusions.
Promoting the product to potential clients.
Continuous member education on all calls.
Resources
Membership & Claims Department.
Pharmaceutical Department.
Hospital Management & Ambulatory Services.
Disease Management.
Active Disease Management.
Mediscor PBM.
Mediscor ChroniLine.
HR from Employer Groups.
Broker Consultants.
Skills
Active team player.
Knowledge retention.
Attention to detail.
Organized.
Flexibility.
Friendly.
Calm under pressure.
Effective communication skills (Verbal & Written).
Expediency.
Quality.