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    Agent: Contact Centre - Johannesburg, South Africa - Palesa Mbali Group

    Palesa Mbali Group
    Palesa Mbali Group Johannesburg, South Africa

    20 hours ago

    Default job background
    Full time
    Description

    The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily.

    Key Activities:

    • Handle telephone and email/web queries within standards and service level agreements
    • Correctly route all escalated calls to correct departments
    • Professionally handle hospital claim queries
    • Accurately capture pathology data and other data
    • Professionally handle all client communications
    • Assist in other job functions within the department when the need arise

    Education and Experience:

    • 1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
    • Bilingualism (English, Afrikaans and an African language will be an advantage)
    • Computer Literate
    • Matric
    • Call Centre or Customer Services certificate /qualification advantageous
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