Call Centre Agent - Pretoria, South Africa - CTU Career Chatz

    CTU Career Chatz
    CTU Career Chatz Pretoria, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Default job background
    Full time
    Description

    Job Summary

    The Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized, punctual, and able to thrive in a high-pressure environment. Experience in a similar role and familiarity with CRM systems will give candidates a competitive edge.

    Duties & Responsibilities

    Making at least 150 outbound calls per day

    Qualifying leads for the Sales Staff

    Manning the chat bot and WhatsApp.

    Capturing leads from the chat bot and WhatsApp.

    Skills

    Can talk clearly over a telephone.

    Listening to understand

    Can multitask.

    Can work independently.

    Is self-motivated.

    Can follow instructions.

    Working under pressure.

    Organized and goal orientated.

    Punctual and good timekeeping.

    Can work shifts.

    Experience & Qualifications Required

    Grade 12 certificate or any other qualification on N4

    You need to be multilingual.

    Can work on a computer.

    Experience in working on a CRM system.

    Experience in capturing leads.

    Experience in a call center environment is an advantage.

    Experience in Sales is an advantage.