Call Centre Agent - Sandton, South Africa - HR Genie

HR Genie Sandton, South Africa

3 days ago

Description

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.

With further expansion, we currently have the role of Call Centre Agent.

Purpose of the job:

Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills.

Key Results Areas include:

Represent the customer to the rest of the business - Customer Advocate

Demonstrate excellent product and system knowledge

Handle client queries regarding existing policies and other enquiries

Assisting clients with queries

Solving complaints

Updating clients information

Must have experience within the Tele-sales environment

Experience & Competencies:

Must have inbound and outbound experience

Good reading abilities as some roles require scripted questions

Flexible and adaptable to working hours Shifts

Persuasive negotiation skills

Intermediate computer skills

Excellent communication both oral and written

Applying customer service/care principles to all calls

Working with People

Ability to learn and grasp information

Minimum 1-year previous call center experience (Preferred)

Excellent listening skills

Customer Centricity

Results orientated

A team player

Proactive and self-motivated

Resilient, determined and resourceful

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