Call Center Manager - Sandton, South Africa - Afrizan People Intelligence
Description
Our client, specializing in Business Process Outsourcing (BPO) is looking for a Manager who will be overall responsible for the Call Center business unit and working closely with internal stakeholders as well as externally with the business unit's clients.
- Ensure the business unit further develops its operating model and delivers efficient, scalable and costefficient operations
- Work closely together with the sales organisation to attract and onboard new clients
- Manage and develop the Call Center agents including creating training for new hires and for their professional growth
- Ensure the company operates within the framework of legislation within the countries
- Matric
- Bachelor's Degree (Advantageous)
- International Campaign Experience
- 5 Years Experience leading Call Centre teams
- Excellent English Communication (written and verbal)
- Proficient in Microsoft Windows (Word/Excel/PowerPoint)
- Excellent planning, organizational skills and prioritization to meet deadlines and carry out overall business plans
- Criminal and Credit Clear
Job Types:
Full-time, Permanent
Salary:
From R35,000.00 per month
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Which Call Centre Systems are you proficient in?
Experience:
Call Centre Manager: 5 years (required)
Call Centre Team Leader: 3 years (required)
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