Call Centre Agent - Sandton, South Africa - Bluespec Holdings

Bluespec Holdings
Bluespec Holdings
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Functions:


  • Answer incoming calls courteously within SLA
  • Manage all cases professionally and efficiently within the correct time frames
  • Provide personalised customer service by responding to the needs of the client
  • Ensure that all calls are captured on the relevant system (Dreamtec)
  • Clear knowledge and understanding of our corporate client's policy wording, systems, protocols and procedures
  • Identify and escalate issues to supervisor
  • Call avoidance from other call centre agents
  • Fraudulent activities from other call centre agents
  • Misconduct
  • Must be able to work shifts and overtime when required
  • Determine eligibility by comparing client information to requirements and product

Key relationships
External - Service Providers and Insurance Companies
Internal - Customer Service, Contact Centre, Finance, Procurement, HR, Dreamtec


Critical experience
Verbal and written communication skills

  • Phone skills
  • Listening skills
  • People skills Customer focus
  • Attention to detail
  • Pressure Tolerance

Minimum education:

Matric - ideal
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