- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any ad hoc tasks as and when required
- Communication skills
- Interpersonal skills
- Analytical skills
- Team player
- Negotiating skills
- Presentation skills
- Integrity
- Writing skills
- Customer orientation
- Proactive and professional
- MS Office and Excel
- Numerical ability
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
-
contact centre agent
Found in: Talent ZA 2A C2 - 4 days ago
iSON Xperiences Sandton, South AfricaCustomer Service Call Centre Agents · Based in Bryanston · Shifts between 08:00 am- 19:00 pm · Working from Monday to Sunday including public holidays · OVERALL PURPOSE OF JOB: · Process customer service and technical service enquiries through inbound calls and provide end-to-e ...
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Financial Services Call Centre Agent
Found in: Talent ZA C2 - 6 days ago
Merchants Sandton, South Africa Contract - long termFinancial Services Call Centre Agent · Financial Services Call Centre · Position Overview: · As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for c ...
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Contact Centre Team Leader
Found in: Talent ZA C2 - 4 days ago
Telebest Sandton, South Africa Full timeMatric · Travel and Tourism Diploma advantageous · 5 years' experience in contact centre · Previous experience handling USA and or International campaigns in a contact centre · Manage teams between agents · Lead, guide, coach and support the team · Must be able to work shift work ...
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Contact Centre Resource Planner
Found in: Talent ZA C2 - 2 hours ago
Telebest Sandton, South Africa Full timeMatric · Diploma Business Administration or Resource Management · 5 years' workforce management experience in a Contact Centre / Call Centre · Planning shift and ensuring agent capacity · Determine resource and space requirements for all teams on various campaigns · Monitor shif ...
PPRA Call Centre Agent - Sandton, South Africa - iSON Xperiences
Description
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities (including but not limited to):
Job Specific Requirements / Knowledge Requirements
System Specification
COMPETENCIES:
KNOWLEDGE, SKILLS AND EDUCATION:
COMPETENCIES:
KNOWLEDGE, SKILLS AND EDUCATION:
Perform any ad hoc tasks as and when required