Call Center Manager - Sandton, South Africa - Afrizan

Afrizan
Afrizan
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Our Client in the BPO industry is looking for an experienced Call Center manager to run the new campaign


The Call Center Manager will be responsible for the Call Center business unit in South Africa, working in close cooperation with CCO in the UK and closely with other internal stakeholders as well as externally with the business unit's clients.

Responsibilities

  • Responsible for our new call centre in Johannesburg, South Africa
  • Ensure the business unit further develops its operating model and delivers efficient, scalable and costefficient operations
  • Work closely together with the sales organisation to attract and onboard new clients
  • Work closely together with the COO to further develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and longterm budget and staff/capacity planning
  • Manage and develop the Call Center agents including creating training for new hires and for their professional growth
  • Ensure the company operates within the framework of legislation within the countries the company operates and enforce the company's rules and policies
  • Work alongside sales and marketing team in London to create compelling marketing materials for Call center prospects

Requirements:


  • Have 3+ years working experience of leading customer care service teams
  • Proven and successful ability to lead call center agents towards growth
  • Excellent English communication (written, verbal, listening, etc.) and interpersonal skills
  • Desire to build career in one organisation for the next 3+ years
  • Outstanding communication and negotiation skills
  • A person of high integrity, honest, straightforward and transparent
  • Minimum Bachelor's degree and preferably a Master's or MBA
  • Project management and/or training experience
  • Strong PC, Microsoft Windows (Word/Excel/PowerPoint) and Internet usage skills
  • Highly proficient with ERP software and other applicable tools such as CRM
  • Good experience in call center platforms

Job Types:
Full-time, Permanent


Salary:
R40, R50,000.00 per month


Ability to commute/relocate:

  • Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelors (required)

Experience:

Call Center Manager: 3 years (required)
Call Centre: 6 years (preferred)


Language:


  • English extremely well (required)

Shift availability:

  • Night Shift (required)
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