Call Centre Agent - Sandton, South Africa - Just Gym

Just Gym
Just Gym
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Overview


Reference
CC-H/O


Salary
ZAR0 - ZAR0/month


Job Location:


  • South Africa
  • Johannesburg Metro
  • Sandton

Job Type
Permanent


Posted
Wednesday, June 07, 2023


Closing date
30 Jun :59


Planet Fitness


Planet Fitness is the largest privately-owned Health and Wellness company with over 26 years of a strong stand point of Customer Service.

An opportunity has become available for a Call Centre Agent.


Position:

Call Centre agent


Purpose of the job:

Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem-solving skills.

***
Key Results Areas include:
  • Represent the customer to the rest of the business
  • Customer Advocate
  • Demonstrate excellent product and system knowledge
  • Handle client queries regarding existing policies and other enquiries
  • Assisting clients with queries
  • Solving complaints
  • Updating client's information
  • Must have experience within the Telesales environment

Experience & Competencies:


  • Must have inbound and outbound experience
  • Good reading abilities as some roles require scripted questions
  • Flexible and adaptable to working hours
  • Shifts
  • Persuasive negotiation skills
  • Intermediate computer skills
  • Excellent communication both oral and written
  • Working with People
  • Ability to learn and grasp information
  • Minimum 1year previous call centre experience (preferred)
  • Excellent listening skills
  • Customer Centricity
  • Results orientated
  • A team player
  • Proactive and selfmotivated
  • Resilient, determined and resourceful
  • Matric
  • Call Centre certificate advantage
Contact information

Yvette Swanepoel
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