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    Call Centre Agent - Gauteng, South Africa - Merchants

    Merchants
    Merchants Gauteng, South Africa

    4 days ago

    Default job background
    Contract - long term
    Description

    Call Centre Agent

    Position Overview:
    As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable
    Responsibilities:

  • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  • To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
  • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
  • Remain current on program and product information by being committed to continuous learning.
  • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

    • Requirements
    Min 6 months contact centre experience essential

    6 months customer service experience required

    Experience in the Travel or Tourism industry is advantageous

    Previous Sales experience is advantageous

    Must have matric

    1 Year Diploma in Travel/Tourism/Hospitality or Service

    Shift/working hours - 06:00 - 22:00

    8 hours shift per day

    Able and willing to work rotational shifts

    Speaks English, Zulu, Sotho

    Based in Soweto & JHB CBD

    Min 6 months contact centre experience essential

    6 months customer service experience required

    Must have matric

    Speaks English, Zulu, Sotho

    Able and willing to work rotational shifts

    10 Hour shift including 1 hour lunch break (9 hour productive shift)

    Saturday, Sunday and Public Holiday

    6 DAY SHIFT ROTATION (6am to midnight) within those parameters

    Graveyard rotation TBD

    Based in Soweto

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