Outbound Sales Call Centre Agent - Pretoria, South Africa - JSM Business Services

JSM Business Services
JSM Business Services
Verified Company
Pretoria, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Resposibilities

  • Management of calls in a professional and efficient manner
  • Follow up calls where and when needed
  • Explanation of credit life insurance principles
  • Building professional relationships
  • Handling all information on basis of trust
  • Dealing with clients and processes in line with company procedures
  • Optimal use of the "Call Centre" computer system
  • Responsible for achieving personal target of the amount of successful Credit Life Insurance policies per month
  • Follow the correct DC Credit Protect procedures
  • Complete the appropriate forms
  • Maintain professional interaction with AU and Banks
  • Prevent duplicate payments
  • Maintain good relationships with insurance companies and banks
  • Handle claims in a professional and an effective manner
  • Follow up and handle entire process of nonpayers
  • Ensure confidentiality of database information
  • Any other instruction from Management
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
  • Create and maintain case management records of daily problems and remedial actions taken in a call center database.
  • Leverage data and insights gathered in the call center to recommend and influence processimprovement opportunities.

Requirements:


  • A minimum of 12 months call center experience.
  • Experience in selling insurance products
  • Experience in selling credit life insurance would be beneficial
  • Minimum of matric/grade 1
  • Excellent Communication skills in English and Afrikaans
  • PLEASE NOTE THAT AFRIKAANS WILL BE ASSESSED DURING THE INTERVIEW.
  • Experience in doing cold calling to find new prospective customers
  • Handling calls in a professional and efficient manner
  • Call center process and systems proficiency
  • Computer literate: MS Word, Excel, Outlook, SharePoint

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • High School (matric) (required)

Experience:

Call Centre: 1 year (required)
Insurance Sales: 1 year (required)
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