Inbound Call Centre Agent - Pretoria, South Africa - Picksmart

Description

The organization is seeking a dedicated and compassionate Inbound Call Centre Agent to join their team. You will be responsible for receiving calls and contacting emergency services on a 24/7 basis. This crucial role requires individuals who are capable of handling stressful situations with professionalism and empathy.


Responsibilities:

• Receive and handle calls in a calm and efficient manner.
• Assess the nature of each call and determine the appropriate course of action.
• Contact and coordinate with emergency services to ensure a timely response.
• Gather relevant information from callers and accurately record details.
• Provide reassurance and support to callers in distress.
• Follow established protocols and procedures for handling emergency situations.
• Maintain confidentiality and handle sensitive information with utmost care.
• Adhere to quality standards and service level agreements.

Requirements:

• Minimum 6 months experience in a call centre environment.
• Fluency in both English and Afrikaans, both spoken and written.
• Valid driver's license and own reliable transport.
• Reside in Pretoria.
• Ability to remain calm and composed while assisting callers in distress.
• Strong attention to detail and accuracy in capturing information.
• Willingness to work rotational shifts, including night shifts.

Benefits:

• Join a dedicated team of professionals committed to making a difference.
• Make a positive impact by providing assistance and support during emergencies.
• Work in a supportive and collaborative work environment.

If you meet the requirements and are passionate about helping others during stressful situations, we invite you to apply.


Job Types:
Full-time, Permanent


Salary:
R6,500.00 per month


Ability to commute/relocate:

• Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

• High School (matric) (required)

Experience:

Call Centre: 1 year (preferred)


Language:

• English and Afrikaans (required)

License/Certification:
- driver's license and own reliable transport (required)


Shift availability:

• Day Shift (required)
• Night Shift (required)

Application Deadline: 2023/07/06