Call Centre Agent - Centurion, South Africa - shop-24
shop-24
Centurion, South Africa
Verified Company
1 week ago
Description
DUTIES AND RESPONSIBILITIES
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding noncompliance to Floor Manager
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required
MINIMUM QUALIFICATIONS AND EXPERIENCES
- Grade 1 which must be presented at interview stage
- Must have at least 6 months Quality Assurance (QA) experience within a contact centre
- Computer literate excel skills
CHARACTERISTICS OF THE REQUIRED CANDIDATE
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive, punctual, and reliable
- Wellpresented and well spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well written feedback
- Excellent listening skills
- Deadline oriented and ability to work well under pressure
Job Types:
Full-time, Permanent
Salary:
R13,000.00 per month
