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    GM: Channels - Pretoria, South Africa - Mindworx Consulting

    Mindworx Consulting
    Mindworx Consulting Pretoria, South Africa

    6 days ago

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    Description
    Job Responsibilities:
    • Strategic Planning: Develop and implement strategies to optimize channel performance, including branches, digital platforms, ATMs, and other distribution channels, aligned with the overall business objectives.
    • Channel Development: Identify opportunities to enhance existing channels and explore new channels to reach and serve customers effectively, while keeping abreast of industry trends and competitor offerings.
    • Operational Efficiency: Streamline processes and workflows to improve operational efficiency, reduce costs, and maximize resource utilization across channels.
    • Customer Experience: Champion a customer-centric approach by continuously improving service delivery, accessibility, and convenience across all channels, ensuring a seamless and personalized experience.
    • Technology Integration: Collaborate with IT and digital teams to leverage technology solutions for channel enhancement, including mobile banking apps, online platforms, and automated services.
    • Risk Management: Mitigate risks associated with channel operations, compliance, security, and fraud by implementing robust control mechanisms and monitoring systems.
    • Performance Analysis: Establish performance metrics, KPIs, and reporting mechanisms to assess channel effectiveness, monitor key performance indicators, and drive data-driven decision-making.
    • Team Leadership: Lead and motivate a team of channel managers, coordinators, and support staff, fostering a culture of collaboration, innovation, and continuous improvement.
    • Stakeholder Engagement: Collaborate with cross-functional teams, senior management, and external partners to align channel strategies with business goals, foster strategic partnerships, and promote the bank's brand image.
    • Regulatory Compliance: Ensure adherence to regulatory requirements, industry standards, and internal policies governing channel operations, security, and customer data privacy.

    Qualifications, Knowledge and Experience:
    Qualification:
    • Bachelors degree in business administration, Finance, or related field (masters degree preferred)

    Experience:
    • Extensive experience (8+ years) in retail banking, with a focus on channel management, distribution, or operations
    • Proven track record of strategic leadership and successful implementation of channel optimization initiatives

    Knowledge and understanding of:
    • Strong understanding of banking products, services, and customer segments
    • Excellent analytical, problem-solving, and decision-making skills
    • Proficiency in leveraging technology for channel enhancement and process automation
    • Exceptional communication, negotiation, and interpersonal skills
    • Ability to thrive in a fast-paced, dynamic environment and drive change effectively
    • Leadership qualities with the ability to inspire and empower teams to achieve goals
    • Knowledge of regulatory requirements and compliance frameworks in the banking industry
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