Jobs
>
Cape Town

    Field Service Engineer - Cape Town, South Africa - Progressive IT Resourcing

    Progressive IT Resourcing
    Progressive IT Resourcing Cape Town, South Africa

    Found in: Executive Placements ZA C2 - 3 days ago

    Default job background
    Full time
    Description

    Our Client

    Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Company.

    What will you do?

    Provide End User Support for End Point Devices(Remote and Face to Face Support) at the Company Major Sites according to the agreed Client Service SLA. This will include the effective support of Incidents, Requests and Service Requests(SRS). Ensure maximum uptime and productivity for all users. Minimum downtime/impact for users as result of IT issues and requests within Company's control.

    What will make you successful in this role?

    • Assist users with day to day IT issues
    • Providing End User Support to End Users
    • Quality Incident Resolution
    • Regular and timeous feedback to user on the progress of outstanding incidents, requests and SRS's(Verbally and including updating of the relevant Incident, Request or SRS on the Call Ticket System)
    • Assist to get new users operational on End User Devices as per the Requests from Business
    • Ensure that all Software is working correctly before handing over a new workstation to the End Users
    • Troubleshooting Application issues including MS Teams and MS Office
    • Escalating issues that cannot be resolved timeously
    • Updating and concluding incidents, requests and Service Requests on the CA and SRS system within the agreed SLA
    • Provide Remote support to End Users (Including WFH users)
    • Managing and supporting incidents logged within SLA agreements
    • Provide feedback and update outstanding Open incidents and requests logged on CA
    • Providing First Line Support diagnosis and support for Output Device services
    • Contribute to the End User Knowledge Base
    • Escalating re-occurring incidents and providing input to the End User Problem Management Forum
    • Ad Hoc assistance with Projects and Application Releases if and when required

    Qualification & Experience

    Qualification:

    • Matric
    • ITIL(V3/4)
    • Relevant OEM Certification
    • Relevant Hardware Certification
    • Relevant MS Certification

    Experience:

    • 3 - 4 Years experience in IT software and hardware, Desktop and Laptop support
    • Basic Knowledge of Active Directory and SCCM
    • Basic knowledge of ITIL practices
    • M365
    • Web Browser(Chrome, MS Edge & IE)
    • Zscaler
    • Anti-Virus Software
    • Basic Operating System knowledge
    • Output Device Support
    • Team Viewer
    • Basic Network Troubleshooting skills
    • Service Management and Call Ticketing systems(Eg. CA Unicenter and BMC)

    Knowledge and Skills

    • Computer installation and repairs
    • Reporting and Administration
    • Services Knowledge
    • Problem Tracking tool
    • Technologies
  • Plus 1x

    Service Desk Engineer

    Found in: Executive Placements ZA C2 - 1 day ago

    Plus 1x Cape Town, South Africa Full time

    SERVICE DESK ENGINEER · The Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat · requests or tickets and handling resulting incidents or service requests applying standard operating · procedures, in line with expectatio ...

  • Armstrong Appointments

    Field Service Engineer

    Found in: Job Placements ZA C2 - 1 day ago

    Armstrong Appointments Cape Town, South Africa

    The team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town. If you have experience within the ICT Industry providing support assistance with hardware and software, then give me a call to discuss · This role offers the flexi ...

  • Dimension Data

    Service Delivery Engineer

    Found in: Talent ZA C2 - 2 days ago

    Dimension Data Cape Town, South Africa

    Functieomschrijving · The Service Delivery Field Support Engineer (L2) is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Th ...

  • Shoprite Group of Companies

    Field Service Engineer

    Found in: beBee S2 ZA - 2 days ago

    Shoprite Group of Companies Western Cape, Cape Town, South Africa Full time

    Shoprite Group of Companies's job vacancy, Career and Recruitment · Job title : Field Service Engineer – Brackenfell jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 19, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Job Obj ...

  • GEA

    Service Projects Engineer

    Found in: Talent ZA C2 - 5 days ago

    GEA Cape Town, South Africa Full time

    Responsibilities / Tasks · The position has the following responsibilities: · Engineer, cost and propose installations forming part of the scope of work requirements. · Conduct project Sales i.e. meeting with clients, establishing their requirements, developing a solution, cos ...

  • RPO Recruitment

    Mechanical Wet Services Engineer

    Found in: Talent ZA C2 - 4 days ago

    RPO Recruitment Cape Town, South Africa Full time

    RPO Recruitment is working with a reputable consulting firm in the mechanical and electrical industry. Our client is seeking a skilled and experienced Mechanical Wet Services Engineer to join their team. As a Wet Services Engineer, you will be responsible for the design, tenderin ...

  • Philips

    Field Service Junior Engineer

    Found in: Talent ZA C2 - 2 days ago

    Philips Cape Town, South Africa Full time

    Job Title · Field Service Junior Engineer (graduate programme)Job Description · Job title: · Field Service Junior Engineer (graduate programme). You will provide technical support to customers on operational or maintenance aspects of a variety of system equipment. · Start date: 0 ...

  • Greys Recruitment

    Service Engineer Cape Town

    Found in: Talent ZA C2 - 6 days ago

    Greys Recruitment Cape Town, South Africa

    An engineering company specializing in the installations, repair, and maintenance of diesel engines and turbochargers for the · marine, power, locomotive, and generator industries is looking for a Service Engineer to join their team in Montague Gardens, Cape Town. · IMPORTANT: Th ...

  • Armstrong Appointments

    Field Service Engineer – CBFSE

    Found in: beBee S2 ZA - 4 days ago

    Armstrong Appointments Western Cape, Cape Town, South Africa Full time

    Armstrong Appointments's job vacancy, Career and Recruitment · Job title : Field Service Engineer – CBFSE jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 17, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Duties will includ ...

  • AVI Limited

    Service Engineer: Network, Voice

    Found in: beBee S2 ZA - 17 hours ago

    AVI Limited Western Cape, Cape Town, South Africa Full time

    AVI Limited's job vacancy, Career and Recruitment · Job title : Service Engineer: Network, Voice & Desktop Support jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : May 15, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Job Speci ...

  • GEA

    Field Service Engineer Refrigeration Technologies

    Found in: Talent ZA C2 - 3 days ago

    GEA Cape Town, South Africa Full time

    Responsibilities / Tasks · The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & moderniza ...

  • Greys Recruitment

    Service Engineer Durban

    Found in: Talent ZA C2 - 6 days ago

    Greys Recruitment Chatsworth, South Africa

    An engineering company specializing in the installations, repair, and maintenance of diesel engines and turbochargers for the · marine, power, locomotive, and generator industries is looking for a Service Engineer to join their team in Rossburgh, Durban. · IMPORTANT: This is a co ...

  • Greys Recruitment

    Service Engineer Durban

    Found in: Talent ZA C2 - 13 hours ago

    Greys Recruitment Chatsworth, South Africa

    An engineering company specializing in the installations, repair, and maintenance of diesel engines and turbochargers for the · marine, power, locomotive, and generator industries is looking for a Service Engineer to join their team in Durban. · IMPORTANT: This is a contract posi ...

  • NTT

    Microsoft Engineer

    Found in: Talent DE C2 - 5 days ago

    NTT Cape Town, South Africa Job Type Full time

    Want to be a part of our team? · About us: · We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, ...

  • NTT

    Senior SAP Engineer

    Found in: Talent DE C2 - 5 days ago

    NTT Cape Town, South Africa Job Type Full time

    Want to be a part of our team? · We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Da ...

  • Performability

    Electrical Engineer

    Found in: Job Placements ZA C2 - 1 day ago

    Performability Cape Town, South Africa

    Duties: · Electrical Building Services Design Engineer/Technologist supporting the Lead Engineer and Electrical Design teams for Building Services Projects. · Manage and contract supervision of Building Services projects LV and MV expertise. · Report writing, compiling of technic ...

  • SA Metal

    Engineering Manager

    Found in: Executive Placements ZA C2 - 1 day ago

    SA Metal Cape Town, South Africa Full time

    Job description: · The Engineering Division is responsible for the effective repair and preventative maintenance of the company's recycling plant and equipment. The role requires assistance with the management of the engineering division for the Cape Town region. · One of the key ...

  • Curiska

    Senior Mechanical Engineer

    Found in: Executive Placements ZA C2 - 6 days ago

    Curiska Cape Town, South Africa

    Mechanical Engineer - Job Description · A consulting engineer firm is looking for Mechanical Engineer proficient in one or more of the following building services: HVAC and Energy Analysis; Wet Services (Plumbing and Drainage), Fire Services; Smoke Ventilation; or Vertical Transp ...

  • SA Metal Group (Pty) Ltd

    Senior Engineering Manager

    Found in: Executive Placements ZA C2 - 5 days ago

    SA Metal Group (Pty) Ltd Cape Town, South Africa Full time

    Job description: · The Engineering Division is responsible for the effective repair and preventative maintenance of the company's recycling plant and equipment. The role requires assistance with the management of the engineering division for the Cape Town region. · One of the key ...

  • SA Metal Group (Pty) Ltd

    Technical Manager

    Found in: Executive Placements ZA C2 - 5 days ago

    SA Metal Group (Pty) Ltd Cape Town, South Africa Full time

    Job description: · The Engineering Division is responsible for the effective repair and preventative maintenance of the company's recycling plant and equipment. The role requires assistance with the management of the engineering division for the Cape Town region. · One of the key ...