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Clients Support Administrator
2 days ago
StaffCentral Consulting Cape Town, South Africa**Job Duties/Responsibilities will include**: · Ensure that daily jobs are allocated to contractors. · Co-ordinate stock required from the warehouse to contractor. · Ensure that Manage Engine tickets are closed on behalf of contractors timeously and in accordance with agreed SLA' ...
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Service Desk Agent 1
1 day ago
AVI Limited Cape Town, South Africa**AVI LIMITED** is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, ...
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Recruitment Partner
2 days ago
Trinity Recruitment (Pty) Ltd Cape Town, South AfricaCalling all Recruitment Consultants in Cape Town. Are you ready to take your career to the next level? Do you need more flexibility and the opportunity to increase your income substantially? Then this is the opportunity you have been waiting for. · We need experienced Recruitment ...
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Facilities Coordinator
1 day ago
Tsebo Group Cape Town, South Africa**About Us**: · Tsebo Facilities Solution is looking for a Facilities Coordinator to ensure the sites FM administrative tasks are completed and communication is maintained between the help desk, the contractors, and the facilities team. · To manage the call list effectively to en ...
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Service Desk Team Leader
16 hours ago
Mirus IT Cape Town, South AfricaAt Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. · In this out of hours role, your shift pattern will be Monday - Fri ...
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Technical and Office Co-ordinator
2 days ago
Securitas SA (Pty) Ltd Cape Town, South Africa**Job Summary/Function** · To effectively and efficiently perform all administrative tasks/ requests from the Technical and Operations Manager. · **Duties** · - Technical administration: Job card tracking i.e. opening and closing · - Assist with office and operations admin as req ...
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Service Desk Team Leader
16 hours ago
Advania UK Cape Town, South Africa**_This role has been advertised under the parent company website, Advania but the role would be employed via Mirus IT Ltd._** · At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engi ...
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Remote IT Technician
1 day ago
Anthony Kettle Cape Town, South AfricaPublished · - Apr 12, 2023 · - Location · - Cape Town, South Africa · - Category · - Business · - Job Type · - Full-time · - Salary Type · - Monthly Salary · **Description**: · **Remote IT technician (2-month CONTRACT)** · **Kenilworth, Cape Town R pm** · National IT company, wit ...
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Principal Agile Coach
16 hours ago
ACI Worldwide City of Cape Town, Western Cape, South Africa**Job Summary**: · As a Principal Agile Coach, you will be at the forefront of the organization's transformation and continuous improvement. You will empower the organization to adopt Agile as a culture shift. The Principal Agile Coach uses their experience and influence to affec ...
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IT Supporttechnician
16 hours ago
Anthony Kettle Cape Town, South AfricaPublished · - Apr 14, 2023 · - Location · - Cape Town, South Africa · - Category · - Business · - Job Type · - Contract · - Salary Type · - Monthly Salary · - Salary · - R R PER MONTH · **Description**: · **IT SUPPORT** **TECHNICIAN** · **2-MONTH CONTRACT** · **Claremont, Cape To ...
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Technical Information Editor
3 days ago
ACI Worldwide City of Cape Town, Western Cape, South Africa**Join the Team Making Possibilities Happen** · - If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of ...
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Operations Coordinator
16 hours ago
IntelliStaff Cape Town, South Africa**Location: Cape town, Plattekloof** · **Requirements and skills**: · - ** Relevant tertiary diploma or degree in Engineering or IT**: · - ** Project Management qualification**: · - ** Knowledge of Financial and contract Management and attention to detail** · *** · **Duties and R ...
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Consumer Support Agent
16 hours ago
Teya Cape Town, South Africa**About Teya** · Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe's go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their b ...
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Consumer Support Agent
16 hours ago
Teya Cape Town, South Africa**About Teya** · Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe's go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their b ...
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Fx Risk Manager
1 day ago
Vivo Energy Cape Town, South AfricaVivo Energy South Africa are looking for a highly motivated and detail-oriented FX Risk Manager to join their team The incumbent will need to be based in Cape Town and will report to the Chief Financial Officer. This role will form part of the Central Finance team and will focus ...
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Guest Experience Expert
1 day ago
Marriott International, Inc Cape Town, South Africa**Additional Information** Receptionist · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?* ...
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Guest Experience Expert(Receptionist)
1 day ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Ma ...
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Guest Experience Expert
2 days ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Ma ...
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Guest Experience Expert
16 hours ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **P ...
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Guest Experience Expert
3 days ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloc ...
Service Desk Engineer - Cape Town, South Africa - Plus 1x
Description
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests applying standard operating
procedures, in line with expectations of the role.
Key Responsibilities
-Receive, log, validate and diagnose client requests, on full range of products and services offered,
applying agreed service level agreements leveraging standard tools, platforms and processes
-Uses MS product and process knowledge along with discretion to respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard operating procedures or
work instructions.
-Build knowledge articles, or tag the need for such content, when relevant articles are not available
-Provide timely updates to clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the current processes, procedures, services and provide
recommendations for improvement
Academic Qualifications
-Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent
work experience)
Certifications (Minimum)
-Microsoft Certifications
-CompTIA A+
-CompTIA N+
Experience Required
-2+ years of work experience
-Solid experience required in Engineering function within a medium to large ICT organisation
-Solid experience of Managed Services
-Excellent working knowledge of ITIL processes
-Excellent experience working with vendors and/or 3rd parties
Practical Skills Required
-Ability to work under guidance
-Ability to use sound judgement to escalate an issue to a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact with a variety of stakeholders
-Demonstrates required integrity to ensure excellent client service and retention
-Demonstrates the attributes of professionals
-Excellent attention to detail and client focussed
-Strong and effective verbal and written communication skills
-Ability to work in 24X7 shift structure, based on a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical Diploma) or equivalent or completion of internship
programme
-Minimum 2 years' work experience