Saba Mfengwana

I have 3 years experience in Customer service and Aviation Industry Looking to employ my abilities and personal qualities in a business that will offer me a chance with the intention of assisting the organization in achieving its aims and objectives. I just recently completed my Degree in Tourism Management 

Passenger Service Agent

-Checking in passengers ensuring there are no 

dangerous goods in passengers luggage, making sure the 

passengers luggage are registered correctly. Ensuring 

the passengers are catered according to company’s 

agreement.

Gate controller

Being a gate controller I help passengers with their requests, things they couldn't get at the

counters like changing their seats due to the flight not being closed so the can choose their seats.

I print out the manifest known as the "Pax list" 

I answer to passengers needs, and also I allocate seats for standby passengers flying on staff

tickets.

Service desk agent

I call reservations when the passenger has something wrong with their ticket.

I assist passengers who want to change their flights.

I help passengers with making payments, such as updgrages from economy to Business class Or

when a passenger is paying for an over weight luggage and an extra piece of bag.

Degree in Tourism Management 

Studied Cape Peninsula University of Technology