Field Service Engineer - Cape Town (Westlake), South Africa - Armstrong Appointments

Armstrong Appointments Cape Town (Westlake), South Africa

19 hours ago

Description

The team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town. If you have experience within the ICT Industry providing support assistance with hardware and software, then give me a call to discuss

This role offers the flexibility of a hybrid set up, making it an ideal opportunity for someone in the ICT industry looking for work-life balance. You will however by required to assist clients onsite when needed.

Duties will include but not limited to:

Reviewing tickets and requirements on Autotask Service Desk
Ensuring Autotask is updated on ticket progress
Ensuring tickets are completed timeously
Ensuring a summary of work done is always given on the ticket
Ensuring after each ticket is complete and that the feedback form has been sent to
the client
Ensuring all platforms are authenticated daily
Identify the types, categories, severity, and urgency of the ticket.
Building sustainable relationships and trust with customer through open and
interactive communication
Attending daily stand-up and report on project progress reports and to discuss
product features
Remote support on array of hardware & support systems
Details Resolution summary
Escalation management
Accurate time logging
Client support
Using the best electronic means available (ticket system, monitoring, remote, email,
telephone or Team)
Promote and foster good working relationships with direct team and clients Resolve
issues or escalate t, but keep follow up until issue resolved
Assisting clients on site with any queries that come through
Effectively troubleshooting software/hardware issues that arise
Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user
and network hardware, peripheral devices, printing/scanning devices, presentation
equipment, and other products
Communicate with clients to determine needs and explain complex issues
Liaising with third party vendors when required
Researching any issues that cannot be resolved to find a solution
Continuously communicating with the client on any delays or feedback

Qualifications:

Matric plus Diploma in Computer Science / Information Systems or engineering
Min 3 years relevant working experience as a Field Service Engineer in the ICT space
Must have own vehicle and drivers license
Excellent communication skills
Exceptional client services experience
Detailed orientated
Computer literate
Well experience hardware and software

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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