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    Field Service Engineer – CBFSE - Western Cape, Cape Town, South Africa - Armstrong Appointments

    Armstrong Appointments
    Armstrong Appointments Western Cape, Cape Town, South Africa

    Found in: beBee S2 ZA - 5 days ago

    Armstrong Appointments background
    Full time
    Description

    Armstrong Appointments's job vacancy, Career and Recruitment

    Job title : Field Service Engineer – CBFSE jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 17, 2024

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    Duties will include but not limited to:

  • Reviewing tickets and requirements on Autotask Service Desk
  • Ensuring Autotask is updated on ticket progress
  • Ensuring tickets are completed timeously
  • Ensuring a summary of work done is always given on the ticket
  • Ensuring after each ticket is complete and that the feedback form has been sent to
  • the client
  • Ensuring all platforms are authenticated daily
  • Identify the types, categories, severity, and urgency of the ticket.
  • Building sustainable relationships and trust with customer through open and
  • interactive communication
  • Attending daily stand-up and report on project progress reports and to discuss
  • product features
  • Remote support on array of hardware & support systems
  • Details Resolution summary
  • Escalation management
  • Accurate time logging
  • Client support
  • Using the best electronic means available (ticket system, monitoring, remote, email,
  • telephone or Team)
  • Promote and foster good working relationships with direct team and clients Resolve
  • issues or escalate t, but keep follow up until issue resolved
  • Assisting clients on site with any queries that come through
  • Effectively troubleshooting software/hardware issues that arise
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user
  • and network hardware, peripheral devices, printing/scanning devices, presentation
  • equipment, and other products
  • Communicate with clients to determine needs and explain complex issues
  • Liaising with third party vendors when required
  • Researching any issues that cannot be resolved to find a solution
  • Continuously communicating with the client on any delays or feedback

    Qualifications:
  • Matric plus Diploma in Computer Science / Information Systems or engineering
  • Min 3 years relevant working experience as a Field Service Engineer in the ICT space
  • Must have own vehicle and driver's license
  • Excellent communication skills
  • Exceptional client services experience
  • Detailed orientated
  • Computer literate
  • Well experience hardware and software

    *Engineering / Technical jobs in south africa
    *Field Service Engineer – CBFSE in Cape Town