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Operations Manager
6 days ago
The Joblink Cape Town, South AfricaContact person for this position: Ronel Bakker · Job overview · **Responsibilities**: · - Ensure that all projects are produced in a correct, cost effective and timely manner in alignment with specifications and quality requirements · - Implement and improve operational systems, ...
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Operations Manager
1 day ago
Cleanme Cape Town, South AfricaWe are seeking an experienced and results-driven Manager to join our team and manage the daily operations of our carwash franchise business. · **Responsibilities**: · - Liaising with landlords to secure and manage the leasing of franchise locations · - Assisting franchisees in ac ...
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Operations Manager
6 days ago
Class Personnel Cape Town, South Africa**Job Purpose** · To optimize the company's operating capabilities, employ strategies to maximize customer satisfaction through leading and managing all the operational aspects of the company. · 1. · - Oversee the management of the warehouse, whilst supporting the team leader thr ...
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Operations Manager
1 day ago
Conova Cape Town, South Africa**_ Key Responsibilities:_** · - Oversight of all administration and operations · - Process review, process updates and ensuring teams are adhering to processes. · - Team training on products and services · - Monthly team meetings · - Facilitate on-boarding of new clients. · - Fa ...
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Operations Manager
1 week ago
Cafe Javas/CJs Cape Town, South AfricaOperations Manager · Location: Kampala, Uganda East Africa · In this role, you will be an integral part of our team, working with the Senior Operations Manager. We are seeking someone with extensive experience in managing operations across multiple locations within the QSR indust ...
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Operations Manager
1 week ago
Full Circle Resourcing Cape Town, South Africa**Operations Manager - Western Cape - Retail / FMCG Sector - FC0L58Y9855M** · Our Client requires the service of a suitably qualified / experienced Operations Manager with Retail / FMCG experience. · **POSITION**:Permanent · **COMMENCEMENT**: As soon as possible · **PURPOSE OF PO ...
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Operations Manager
6 days ago
Believe Resourcing Cape Town, South Africa**Our client**: · Our client creates world-class sustainable solutions for leading players in the oil and gas, wind energy, marine, and infrastructure industries worldwide. · They are a trusted global partner with 25 years of experience and have worked on more than 600 assets glo ...
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Operations Manager
1 week ago
HotelJobs Cape Town, South AfricaRequired for 4-star conference hotel, CT airport; Open to ALL · R34k + company benefits · ***Must have a wealth of F&B and conference/banqueting experience** · - Relevant experience as department head in all facets of a large busy corporate hotel · - Sound knowledge of hotel oper ...
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Operations Manager
1 day ago
Pedros Cape Town, South Africa**DUTIES AND RESPONSIBILITIES**: · - Implement Operations Management Framework across the organisation · - Support and enable the sustainability and profitability of existing and potential stakeholders · - Expand the scope, growth, and clientele of the brand · - Ensure that stand ...
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Operations Manager
4 days ago
Webhelp Cape Town, South Africa**Job Advert** · Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager on an exciting international campaign. · We're seeking a visionary leader who sets the example, becoming the backbo ...
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Operations Manager
3 days ago
Webhelp Cape Town, South Africa**Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · - Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager on an exciting international ...
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Operations Manager
6 days ago
MF Spa & Beauty Placements Cape Town, South Africa**OPERATIONS MANAGER - Aesthetics** · **WEST COAST**: · - Cape Town, Western-Cape (South Africa) · **START**: ASAP / 01 May 2024 · **REPORTS TO**: Director / Medical Doctor · **HOURS & SHIFTS**: · - Monday - Friday 08:00 am - 18:00 pm · - Closed on all major public holidays · **P ...
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Operations Manager
1 week ago
Webhelp Cape Town, South Africa**Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · If you're a confident decision maker, driven by results, then this could be your moment to shine as an Operations Manager on the exciting Halfords campaign. · We want someone who ...
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Operations Manager
1 week ago
HotelJobs Cape Town, South Africa**Front Office/Operations**: · - To monitor all personnel, specifically Reception, Housekeeping, Night Audit and F&B personnel, to ensure that all guests receive prompt, cordial and efficient attention and service throughout their stay. · - To provide a quick, efficient and court ...
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Operations Manager
1 day ago
Waterfall Valley Cape Town, South AfricaA guest house in the winelands between Paarl and Wellington, is looking for an operations manager. · **Job Title**: Guest House Operations Manager · **Job Summary**: The Guest House Operations Manager is responsible for the overall management and operation of the guest house. Thi ...
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Operations Manager
1 week ago
Fidelity Services Group Cape Town, South Africa**Purpose of the role**: · reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the po ...
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Operations Manager
3 days ago
Webhelp Cape Town, South Africa**Job Advert** · Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager on an exciting international campaign. · We're seeking a visionary leader who sets the example, becoming the backbo ...
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Operations Manager
1 day ago
Mama Money Cape Town, South Africa**Who we are**: · - Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most. · Mama HQ is in beautiful Cape Town, Sou ...
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Operations Manager
3 days ago
Faircape Cape Town, South AfricaInpower Generators is a subsidiary of the Faircape Group of companies who have been active in the Western Cape market for almost 40 years. · Inpower Generators supply, install, maintain and finance large-scale Commercial and Industrial Diesel Generators and currently own and main ...
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Operations Manager
1 week ago
RPO Recruitment Cape Town, South AfricaAre you an experienced Operations Manager with a passion for logistics? Look no further RPO Recruitment is currently seeking a friendly Operations Manager to join our client's team in Cape Town. · As the Operations Manager, you will play a crucial role in overseeing and coordinat ...
Wireless Operations Manager - Cape Town, South Africa - Dimension Data
Description
FunctieomschrijvingThe Wireless Operations Manager provides operational management and guidance to a team of Engineers / Technicians who are accountable for installation, configuration and fault management. This position provides technical support to NTT (Ltd) clients.
Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement. May directly lead the largest or most-complex client implementations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Job Description Key Roles and Responsibilities:
● Assume responsibility for the operational management and co-ordination of the activities of the engineers, in line with performance targets.
● Manage the execution of installations and other assignments as assigned by senior leaders.
● Manage initiatives to solve client problems and ensure the availability of resources to deliver against SLA's.
● Manage complaint handling procedures or any major incidents that require intervention and ensure the prompt resolution of these incidents.
● Manage the quality of work by ensuring that the assigned infrastructure at the client site is configured, installed, tested and operational.
● Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites.
● Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
● Provide technical consultation to clients when required.
● Assume leadership for relevant technologies according to domain or specialization and/or a variety of domains.
● Track and report on client technical engagements and analyse trends to identify areas for improvement.
● Provide advice to help the project manager achieve deadlines and goals.
● Sets team priorities and provide relevant direction to the team in achievement of goals.
Knowledge, Skills and Attributes:
● A good understanding of the vast range of IT operations and NTT service offerings
● Demonstrable knowledge and understanding of IT industry environment and business needs
● Display good levels of client engagement
● Service orientated individuals who are able to manage client value whilst maintaining profitable business results
● Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them
● Good collaboration skills and able to interact professionally
● Broad understanding of project management principles
RequirementsAcademic Qualifications and Certifications:
● Bachelor's degree
● ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent
● Relevant technical certifications
Required Experience:
● Demonstrable level of relevant experience in similar role within a related environment
● Solid previous experience operationally managing a technical team
● Good experience dealing with clients and managing service levels
● Solid experience as part of a software or other technical service implementation team
● Project administration and reporting experience
Additional Job Description
Standard career level descriptor for job level:
• Assignments are received in a goal-oriented format and resources are allocated to meet these goals
• Gives guidance to subordinates but allows latitude within organization's policies and procedures
• Recommends policy / process changes that affect immediate area
• Works on issues of diverse scope
• Follows procedure when methods for solutions need to be selected
• Acts as advisor to meet schedules or when technical issues need to be resolved
• Responsible for schedules and performance requirements
• May have budget responsibilities
• Mistakes may incur costs or impact short-term goals
• Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
• Leads co-operation between members and teams.