Operations Manager - Cape Town, South Africa - Mama Money

Mama Money

Verified Company

Cape Town, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who we are:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.

Mama HQ is in beautiful Cape Town, South Africa. We are 122 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities.

"Just be lekker" personifies our approach to work:

we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.

We've been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach.

We've had some great times and some tough times, but we continue to focus on helping people rather than maximizing profit.

In order for us to continue to grow and be impactful we need to be extremely operationally efficient across all our of our Operations.

As our Operations Manager you will:

Drive & Coordinate operations across customer success (call center), customer onboarding, technical operations, and partner queries
Be the escalation point for internal and external operational queries
Collaborate with the teams to identify bottlenecks and implement solutions for smoother operations
Provide regular updates to senior management on key metrics and areas of improvement
Utilize datadriven insights to make informed decisions
Explore opportunities for automation to increase overall efficiency
Collaborate with product and tech teams to provide feedback on customer pain points, and provide suggestions for improvements
Work closely with customer service teams to address operational issues and improve customer satisfaction
Ensure that costs are kept to a minimum while scaling the business
Lead and motivate the operations team to achieve high levels of performance.
Foster a collaborative and positive work environment.

In your first 90 days at Mama Money you will:

Understand the various operational teams
customer service, activations, technical operations
Spend time with agents in the field
Outline your approach to running operation

About you:

You have experience in managing call centers
You have worked closely with product and engineering teams
You are comfortable and willing to work in a fastpaced, growing, and changing environment
You demonstrate effective problem solving ability with strong analytical and critical thinking
You are able to selfmanage and take ownership of your work, with good organizational and time management skills
You work effectively with people at all levels in the business
You have excellent communication skills; able to present complex ideas simply, in writing, visually, and verbally

It would be a bonus if:

You have worked within the fintech space or at a rapidly scaling startup

Why Mama:

At Mama Money, the

customers & communities we serve are at the heart of all that we do.

We bring our

authentic selves to work where we are free to express our diverse identities while staying true to what we believe in and how we feel. Part of that means being able to have difficult conversations when necessary but always remembering to do so with trust, respect, and

a positive mindset. Being open to receiving feedback and understanding how this helps us evolve and grow is essential to succeeding in our environment.

We are

responsible for ourselves, our behaviour, our delivery, and our output. Although we always aim to move things forward and get $hit done, we start small - taking it step by step and always looking for ways in which we can improve. We know from experience that when we work

together towards a common goal, we can achieve anything.

Mama Money is a special place because we care.

We care about our customers, we care about the people who work for us and we care about the impact our work has on the world.

There are things that we don't care about too. Things like bureaucracy, discrimination, ego, titles, and silos.

We're a friendly bunch who don't take ourselves too seriously but we do take our work, and our customers' hard-earned money, very seriously.

Mama's values: