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    Call Centre - Johannesburg, South Africa - Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC

    Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC
    Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC Johannesburg, South Africa

    Found in: Talent ZA C2 - 2 days ago

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    Full time
    Description

    Job Description:

    Call Center Background Essential

    • Advising, coaching and supporting line managers and staff on employees on the full
      range of HC functions and services - including employee relations, performance
      management, recruitment and selection, job evaluation, remuneration and benefits,
      induction, development and training, staff employee wellness, organizational design and
      academic probation – to ensure consistency with relevant legislation and company HC
      policy and procedures
    • Undertaking specific projects, in consultation with line management, to facilitate HC
      activities and enhance client service
    • Providing timeous and relevant HC management information
    • Delivery on staffing sourcing – ensuring high quality employees' staff for the business
      unit/department
    • Implementation of the full performance management cycle in the business
      unit/department
    • Driving the values and creation of a great working environment at business
      unit/departmental level
    • Help identify, prioritize and build organizational capabilities, behaviours, structures, and
      processes
    • Implement Human Capital Policies and Procedures (Employee Relations, Recruitment &
      Selection) at business unit/departmental level
    • Handle employee relations/dispute resolutions in areas of responsibility including
      CCMA/Labour court matters.
    • Responsible for execution of all people processes in the employment and business cycle,
      in line with policy and legislation - recruitment, psychometric assessments, induction,
      L&D, EE planning, retention, career management, rewards etc
    • Support line management in forecasting and planning the talent pipeline requirements
      in line with the business unit/department's strategy
    • Facilitate line of sight initiatives to build a high-performing organization aligned with the
      strategic leadership agenda
    • Facilitate and promote employee engagement and feedback, in line with the company's
      vision to be employer of choice
    • Provide expert advice and coaching to employees where appropriate
    • Human Capital Reporting
    • Identify and Implement change interventions.
    • Administer skills audit processes to identify the skills needs of the organisation and
      report on it.

    Minimum requirements:

    • A degree in Human Resources Management, Labour Relations or Industrial Psychology
      or equivalent qualification
    • MAP or similar Management Development Programme will be advantageous
    • Minimum 5 -7 years' experience as a Human Capital Generalist, supporting Contact
      Centres
    • Strong employee relations experience is essential
    • Strong interpersonal skills
    • Ability to manage multiple priorities and meet critical deadlines
    • Understanding of Change Processes
    • Understanding of Performance Management and improvement processes
    • Human Capital Information Systems understanding
    • Basic Project Management skills
    • Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development
      Acts
    • Knowledge of career development methodologies
    • Willing to travel.
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