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    Outbound Call Centre Agent - Johannesburg, South Africa - National Accident Advice Helpline

    National Accident Advice Helpline
    National Accident Advice Helpline Johannesburg, South Africa

    23 hours ago

    Default job background
    Full time
    Description

    The employee is appointed as:
    Sales Agent to render services generally associated with this position.

    Duties will include but will not be limited to:


    Key Responsibilities:

    • Calling the lead database that is provided by management and converting these leads into quality sales for the company.
    • Managing large amounts of outbound calls in a timely manner
    • Delivering prepared sales scripts to persuade potential customers to purchase a product or service
    • Identifying and overcoming objections, clarifying information, and providing solutions when necessary
    • Seizing opportunities to upsell products when they arise
    • Ensure that all data/ personal information that is provided by the client is captured correctly for valid sales to be loaded.
    • Building sustainable relationships and engaging customers by going the extra mile

    Targets:

    • Achieve and exceed daily/ monthly and individual sales targets that are set by management.
    • Employees are required to work effectively within a team environment to achieve monthly team sales targets.

    Development:

    • Employees are to maintain a clear course of action to achieve long and short-term goals in an organised manner.

    Reporting:

    • Assist when required in preparing and providing various sales reports for the sales manager.

    Etiquette:

    • To perform your duties to a high professional and ethical standard.
    • To maintain a high professional and an ethical profile in accordance with industry and company standards.
    • Employees are required to treat colleagues and customers in a manner which demonstrates integrity, honesty, and fairness.
    • Maintain a well-groomed and business appearance.

    General:

    • Employees are expected to perform any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct.
    Requirements and skills


    • Matric Certificate
    • Computer literate
    • Experience in a call centre environment
    • Proven track record in sales
    Key Competencies


    • Communication skills
    • Persuasiveness
    • Customer focus
    • Problem solving
    • Stress Tolerance
    • Adaptability to different personality types
    • Tenacious
    • Negotiation skills
    • High energy level
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