Mbalenhle Mahlangu

I am Mbalenhle Mahlangu, affectionately known as Mbali. I am a 28-year-old female with experience in administration at various companies in different sectors. In my previous roles I have interacted with people at different levels and different characters, this has shaped my customer service and communication skills.

SALES AND PURCHASE EXECUTIVE – AERO SUPREME
 Generating revenues through existing and new potential business.
 Generating various MIS reports
 Follow up end-to end process of procurement and supply chain
 Capable of getting timely ERP module updates
 Responsible for the procurement of the aircraft parts from various
OEMs/suppliers/sites
 POL sourcing
 Source and purchase aircraft parts, services, and supplies necessary for
the aviation industry
 Consult with suppliers and learn to analyze suppliers’ operation and
determine the lowest
 Evaluate quotations, negotiate prices, recommend suppliers, follow up
placed orders
 Verify deliveries, approve payments and maintain necessary
documentation.
 Develop and maintain good business relations with internal and external
customer base
DIGITAL CUSTOMER CARE AGENT – MTN SOUTH AFRICA
• Track and respond to spikes in incidents or demand or supply on a
continuous basis and take action as necessary.
• Evaluate situations and determine the best methods to reach defined
outcomes.
• Share experiences, knowledge and understanding of purpose and
function of social media.
• Support and coordinate work to be performed by service providers as
required.

ADMINISTRATOR – IBN Consulting
Administrative Assistance- Key tasks include but are not limited to the below:
• Budget Reports and expenditure reporting
• Managing logistic around passports and immigration applications and
administration
• Running adhoc errands for the department
• Attending to Emails
• Invoicing

TRAINING COORDINATOR/ADMINISTRATOR – Leadership Academy for Guardians of Governance
• Stakeholder relationship management
• Management of application processes for IAT and GIA Qualifications
• Loading Candidate profiles on YM
• Coordination of training modules
• Loading Purchase Orders on Sage/ Pastel Evolution
• Managing Travel quotes for Presenters and department staff
• Management of legal agreement by employers
• Planning and management of catering requirements
• Management and distribution of training modules results
• Training venue booking
• Arranging of printing of training manuals and distributing electronic
versions
• Management of attendance registers, evaluation forms and learner
contracts

CALL CENTRE AGENT – Multichoice
• Determining digibility
• Maintaining database
• Verifying information
• Inform clients by explaining procedures, answering questions, and providing information

 

I currently have grade 12 (Matric) and I am planning on furthering my studies