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Johannesburg
nkhensani rikhotso

nkhensani rikhotso

Customer Services, free lance writer

Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

Social

Services provided

I have over two decades of experience in various industries, including banking, insurance, hospitality, and catering. 

I have a strong and vast experience background in project management, customer relationship management (CRM), and sales management (telephonic and face-to-face). I have managed and worked with social media teams, created content, and written articles and blogs.

I am confident that my sales and CX management experience and ability to develop and implement effective strategies can contribute to the growth and success of your organization.

Sales & Marketing Management
Customer Service & Account Management
Content Marketers
Customer Service Representatives
Approximate rate: R150 per hour

Experience

I have worked in banking, insurance, hospitality, and catering. In banking, I oversaw a 300-seater call center for over 3 years.

In Insurance I was an operation for two major insurance companies in South Africa. I was involved in sales, marketing, IT and distribution.

In hospitality, I used to oversee the booking centre for all transactions inbound as well as outbound and the customer services centre that included quality control.

In catering, I was the sales and operations manager for a catering company that serviced Johannesburg. We also had two canteens and a restaurant that I oversaw. 

 

Education

I have an RE5 qualification

I have 120 FAIS credits

A Compliance certificate from the compliance institute of South Africa

I have completed and advanced management course at GIBS

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