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nkhensani rikhotso

nkhensani rikhotso

Customer Services, free lance writer

Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

Social

Services offered

I have over two decades of experience in various industries, including banking, insurance, hospitality, and catering. 

I have a strong and vast experience background in project management, customer relationship management (CRM), and sales management (telephonic and face-to-face). I have managed and worked with social media teams, created content, and written articles and blogs.

I am confident that my sales and CX management experience and ability to develop and implement effective strategies can contribute to the growth and success of your organization.

Customer relationship management
Project management
Content writing
Customer service
Sales management
Approximate rate: ZARR 150 per hour

Experience

I have worked in banking, insurance, hospitality, and catering. In banking, I oversaw a 300-seater call center for over 3 years.

In Insurance I was an operation for two major insurance companies in South Africa. I was involved in sales, marketing, IT and distribution.

In hospitality, I used to oversee the booking centre for all transactions inbound as well as outbound and the customer services centre that included quality control.

In catering, I was the sales and operations manager for a catering company that serviced Johannesburg. We also had two canteens and a restaurant that I oversaw. 

 

Education

I have an RE5 qualification

I have 120 FAIS credits

A Compliance certificate from the compliance institute of South Africa

I have completed and advanced management course at GIBS

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