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    Call Centre Supervisor - Johannesburg, South Africa - Tailormade Solution

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    Full time
    Description

    We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.

    • Grade 12 (minimum)
    • Call centre experience essential
    • Well versed in disciplinary procedures
    • Able to roster and rotate staff on a daily basis
    • Attention to detail
    • Ability to listen attentively
    • Is aware of correct telephone etiquette
    • Keeps client relationships at a professional level
    • Maintains high levels of integrity
    • Is passionate and enthusiastic
    • Good organisational skills
    • Good people skills in order to deal with clients at various levels
    • Uses Initiative
    • Ability to work under pressure
    • Computer Literate
    • Criminally Clear
    • Able to work on weekends


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