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    Call Centre Supervisor - Midrand, South Africa - The Globevest Group

    The Globevest Group
    The Globevest Group Midrand, South Africa

    4 days ago

    Default job background
    Full time
    Description

    Salary: Market related

    Location: Midrand

    Job type: Permanent

    Industry: FMCG

    Reference Number: RDT.D.CCS

    COMPANY DESCRIPTION:

    Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.

    JOB DESCRIPTION:

    Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the companys customers and sales team.

    MAIN DUTIES & RESPONSIBILITIES:

    • Sourcing, developing and supporting talented individuals to become knowledgeable and skilled Call Centre Agents
    • Driving sales and service through partnering with the Sales, Marketing and Operations teams
    • Identifying operational and process issues and suggesting improvements
    • Promoting a performance culture by training, coaching and conducting performance reviews
    • Preparing reports and analysing data to assist management in strategic and operational decision making
    • Monitoring quality of calls to ensure the desired service levels are maintained
    • Cultivating an environment that is vibrant, energetic and customer service focused

    EDUCATIONAL REQUIREMENTS:

    • Matric
    • Post matric qualification (Diploma / Degree) advantage

    EXPERIENCE AND SKILLS REQUIRED:

    • 3 - 5 Years Call Centre experience preferably in a leadership role
    • Tech savvy with knowledge of call centre systems, customer portals and excel skills
    • Good command of English language (written and verbal)
    • Ability to close sales and achieve targets
    • Analytical and solution oriented
    • Ability to work with a diverse team
    • Ability to stay calm and courteous under pressure
    • Sound administrative skills

    POPIA

    By Submitting your CV, you confirm that:

    1. We may retain your personal information in our database for future matching.
    2. We may contact you when suitable opportunities arise.
    3. The information you have provided to us is true, correct and up to date.

    We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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