Tebogo Phalane

High energy professional with 14 years experience in the Customer Service Industry. I am friendly and outgoing with a knack for making others feel comfortable and de-escalate tense situations. Efficient at handling various calls on a daily basis while consistently resolving client issues in a rapid manner.  Committed to ongoing professional development, I am motivated by the opportunity to advance my skills in a dynamic environment.

CUSTOMER SERVICES & ADMINISTRATION  CONSULTANT, AEGIS- AIG
Inbound call handling, administration and sales.
Giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction.
Managing day to day administrative requirements (including data entry, amendments and rectifications of client’s personal information)
Producing and distributing a broad range of documents and reports, client policies.
Complaint handling, investigating and issue resolving, escalating customer calls to my supervisor if needed.
 

I am a qualified Business Administrator from Boston City College who graduated in 2008 after studying for two years to receive my qualification.I have done my Certificate in Achievements Retail Insurance  NQF Level 4 and I have my Regulatory Examination Certificate REF5 in all Categories of FSPs.