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    Call Centre Agent Security Services - Johannesburg, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Johannesburg, South Africa

    1 day ago

    Isilumko Staffing background
    Contract
    Description

    Are you an experienced professional from a top-tier security service company looking for your next exciting opportunity? Look no further We're seeking a talented individual to join our international CCTV client on a 3-month contract in Bramley.

    Job Description:

    -Client Interaction: As a call Centre agent, you'll be responsible for attending to clients over the phone, serving as a vital part of our Africa call Centre team.

    Remote Installation and Troubleshooting: You'll be tasked with installing and troubleshooting client products remotely, particularly IP cameras.

    Single Point of Contact: Be the sole point of contact for clients when resolving product issues, ensuring their concerns are addressed promptly and effectively.

    Software Support: Assist clients with software updates and guide them in connecting their products with our mobile application for seamless integration.

    Email Support: Respond to client emails promptly, addressing any issues with their products or providing updates on software maintenance.

    Requirements:

    Matric qualification.
    - 2 to 5 years of working experience in a security service company.
    - Knowledge of IPV address 4 and 6, subnetting, porting, mapping, and routing.
    - Excellent English communication skills.
    - Strong customer service and telephone etiquette, with previous experience in a customer care or call centre role being advantageous.
    - High levels of energy and enthusiasm.
    - Proficiency in computer literacy.

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